With a workforce on the road or on site, varying customer demands and an increasingly competitive market, running a modern field service business can be a challenge.
It’s no surprise that many are turning to fleet management solutions to overcome these obstacles. A comprehensive system can help to improve every facet of your operation, from scheduling and dispatch to maintenance, customer service and safety.
And the days when such benefits were only available to large organisations or multinationals are long gone. Improved efficiency, productivity and profitability are now available to all, thanks to the latest GPS solutions.
Here are just four simple ways fleet management technology could help your business.
Improve customer service
Keeping your customers happy and loyal is about the best thing you can do to protect your bottom line. And it’s far more cost-effective to retain a customer than to win a new one.
When you operate with a fleet management system in place, you can give your customers much greater visibility of your service. Delays can be communicated automatically with up to the minute ETAs. You can even allow customers to track drivers, in near real-time, to their door.
With fleet data at your fingertips, you can respond faster to new job requests and customers’ queries – and give more accurate arrival windows.
Save on your fuel bill
Whatever your industry, fuel is a significant fleet cost. And while it cannot be avoided, it can certainly be reduced.
Behaviours such as speeding, idling and harsh acceleration can all have a big impact on fuel economy. By monitoring such instances with a fleet management system, you can coach drivers into less wasteful behaviour. Promoting safety and fuel efficiency.
You can also use a GPS solution to route each day’s jobs in the optimal order. This will help to cut down on unnecessary mileage and lower your fuel spend.
Know more about your business
Fleet tracking technology collects information on thousands of events taking place within your fleet every day. From start and stops to jobs accepted and completed.
This data can help you improve your fleet operation in several ways. Information on site arrival and departure time can help you automate billing and timesheets. Driver behaviour data can help to improve MPG and promote safety. And information from across the board can help you spot trends to increase productivity and reduce inefficiencies.
With this data at your fingertips, you are also in a stronger position to make faster, more intelligent business decisions.
Generate a return
A fleet management solution has the potential to improve operations so much that it can soon pay for itself.
Increasing operational efficiency through improved routing, more fuel-friendly driving styles, or greater customer retention can all help to save money and increase profitability. ROI can also come from spotting and repurposing underused assets or automating key processes, reducing paperwork and freeing resources.
Do more with Reveal Field
Your business needs to drive efficiency and meet increasingly demanding SLAs – all while maximising your current resource. And Reveal Field can help.
Verizon Connect’s field service management software can help you monitor and manage your workforce, schedule and dispatch in seconds and deliver near real-time ETA updates to your customers.