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Digital transformation is vital to any modern business. It helps improve customer experience and engagement, operational processes and business processes. Harvard Business School reports that modern enterprises are either a digital leader or a digital laggard when it comes to digital transformation.
Much of this centres on whether IT strategy and technology can support wider business goals. It’s easy to fall into the trap of continually adding new elements to existing infrastructure, but this often results in disjointed systems with sub-optimal performance.
To really close the technology gap, operations teams need to be able to scale systems up and down to meet business demands, work with new services and applications in an agile fashion, while seamlessly syndicating all of this with legacy systems.
A one platform approach is key to meeting your digital transformation objectives. This is where Mobile Resource Management (MRM) comes in. It can help operations managers connect with remote workers and mobile assets in near real-time, connecting all parts of the business outside the four walls of the office. And it can integrate with legacy business software – from customer service and HR through to health and safety.
As the platform is cloud-based, new applications can be tightly integrated to handle almost every demand within a remote working operation. By using MRM, businesses can to meet their digital transformation goals and become more agile, marrying legacy operations with new products and services.
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