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Fleet management technology transforms passenger transportation industry

By Verizon Connect Team April 3, 2023

Passenger transportation is one of the most important industries for the UK economy. This industry is also currently affected by the improving global economic picture, where the volume of passenger transportation is projected to increase. (1) Due to this, the industry has to be ready to offer a quality service.

This year, 1,300 fleet managers and mobility experts participated in the Verizon Connect Fleet Technology Trends Report 2023, revealing powerful insights into their business and we can now share with you how these insights can help to transform the passenger transportation industry with fleet management technologies. All the information can be found in our Advanced Fleet Management Technology for the Passenger Transportation Industry 2023 eBrief.

Let’s dive into some key insights: 

Three key areas where GPS tracking can help improve passenger transportation businesses

#1 Customer experience always matters, but now more so than ever

According to our latest Fleet Technology Trends Report 2023 for the UK, fleets improved customer service in all the top industries. In fact, 70% of survey respondents that implemented a GPS fleet tracking solution improved their customer service. 

Furthermore, customer service emerged as the most improved differentiator among businesses. This is crucial for passenger transportation businesses as good customer service can help increase not only customer loyalty but also customer retention. 

The key for fleet-reliant businessess is to take a thoughtful approach when addressing customer experience and deliver an innovative and quality service. GPS fleet tracking technology and software can help fleets:

  • Determine which vehicles should attend the next customer.
  • Provide your customer with an accurate ETA.
  • Optimise routes, choose the safest/fastest and avoid traffic jams.
  • Boost preventive maintenance for all your vehicles.
  • Promote teams’ safety monitoring daily operation in real-time on a live map.

#2:  Real fleet insights for your business to streamline your daily operations

The accelerated rhythm of daily operations challenges passenger transportation business owners to have a clear overview of key information. This includes fuel consumption, distance travelled, driving behaviour and the maintenance status of all vehicles. 

GPS fleet tracking solutions can help improve key areas of a business and positively affect its bottom line. Thanks to real insights, it's now possible to transform into a focused data-driven business in order to face daily challenges with smart data and business intelligence tools.

Among GPS tracking technology users in the passenger transportation industry, 78% found them ‘extremely’ or ‘very beneficial’ to manage their fleets. The top goals achieved through GPS technology included:

  • Improved customer service
  • Improved productivity (numbers of jobs, vehicle utilisation)
  • Improved routing
  • Improved regulatory compliance
  • Decreased fuel consumption

To discover the other goals achieved by passenger transportation users since implementing a GPS vehicle tracking solution, download the Advanced Fleet Management Technology for the Passenger Transportation Industry 2023 eBrief.

#3: Going green goes far beyond fuel consumption and fleet tech can help 

GPS fleet tracking helped businesses in the passenger transportation industry to improve strategic KPIs. 57% of respondents reduced their fuel consumption which has a direct impact on their daily operational costs.

Another key point is the reduction of CO2 emissions with 44% of respondents reducing their emissions and moving towards a greener business.

The European Green Deal states the commitment of the EU to become climate-neutral by 2050 (2). Emissions from light commercial vehicles will also have to go down by 31% between 2023-2030 (3). It is a compromise between sustainability, the environment and our society. 

So the passenger transportation industry has to reduce their greenhouse gas emissions (GHG) and position their business to become part of the solution. As customers will expect greener business practices.

GPS fleet tracking solutions can help your business to: 

  • Reduce CO2 emissions
  • Monitor carbon footprint
  • Boost fuel efficiency
  • Reduce fuel consumption

Fleets are using GPS vehicle tracking to help improve their business while doing a better job of meeting customer demands and cutting costs. Download the Advanced Fleet Management Technology for the Passenger Transportation Industry 2023 eBrief and learn more about how this tech can help you and your business.

Find out how our platform gives you the visibility you need to get more done.


(1) https://www.eea.europa.eu/data-and-maps/indicators/passenger-transport-demand-outlook-from-eea/passenger-transport-demand-outlook-from-1



Verizon Connect Team

We drive a connected world in constant motion! We automate, optimise and revolutionise the way people, vehicles and things move around the world.

Tags: Cost control, Customer service, Data & analytics, Productivity & efficiency, Routing

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