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Updated: August 20, 2019
The rising influence of artificial intelligence (AI) and technology on the fleet industry has been met with skepticism by many time-honored veterans used to operating without major change for many years. Concerns over loss of driver jobs and automation have the industry wary of instituting new business practices, uncertain of how their business could be affected. While the future of AI is uncertain in many areas, business owners can use automation to improve their business today.
One area where automation can play an integral role in increasing business efficiency and decreasing time spent on manual tasks is payroll. For many fleet owners, operators and administrators the manual task of payroll and invoicing can take an incredible amount of time away from face-to-face interactions with customers, improving driver routes to save fuel and generally improving the way a business runs. Studies have shown that even slight improvements in day-to-day productivity can have massive impact on the bottom line of a business.
We’re taking a look at a few key ways a field service management software solution can help businesses take the pain out of payroll by increasing payroll efficiency.
Saving valuable time
As a business owner, knowing the ins and outs of every facet of your operation is how you make your hours more productive and make your dollars work harder for you. With only so many hours in each day, improving the way incremental, tedious tasks are completed without sacrificing valuable time is essential to an operation performing at the highest level.
When it comes to client service, especially in the age of same-day shipping, customers expect white glove treatment at a moment’s notice. Sacrificing time for tasks that could be automated and simplified with a small investment can be wholly beneficial for businesses of any size. Automating payroll and invoicing will free up valuable time that can be spent seeking out new business, nurturing current relationships with customers and engaging with your workforce to stay ahead of issues that could negatively impact your business.
Correcting fewer errors
Not only does the payroll and invoicing process take up large amounts of valuable time to complete before starting the entire cycle over again next month, sending out invoices to customers manually opens up opportunity for human error to have a negative impact on your reputation and your business. Miscalculating payroll or overpaying on overtime removes valuable dollars from your bottom line
Paper timesheets leave your business exposed to imprecise or inaccurate data that can also be easily falsified by employees. Automated tracking and logging of vehicle time on the clock, from start-up to shut-down, provides a precise account of employee hours and removes the opportunity for error. Additionally, owners can monitor shut-off and restart times during the day can be tracked and use them to record time spent on breaks and meals.
Increasing business productivity
As your business grows, the number of assets you have to manage - employees and vehicles - increases exponentially. Removing manual tasks will free up more energy that would otherwise slow production and decrease overall workforce productivity. As an owner, having advanced reporting capabilities allows you to dive into your workforce data, connect the dots and see the patterns that can inform strategies for making your business work better. Opening up more time in your regular work schedule to analyze data helps you understand where costs can be cut or reinvested.
Automating payroll and invoicing also takes stress off of your workforce by enabling them to focus on their daily work and not manually recording time spent on and off the job to report. Field service management software provides extensive reporting functionality that automatically compiles information in a user-friendly format that can be used as an electronic timesheet. Integrating this information into back-office applications helps reduce business inefficiencies through reduced administrative costs to your business.
Beyond saving valuable time and reducing the problem of human error in payroll, field service management software provides owners the opportunity to take their business to the next level.