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Read moreFleet tracking products and services are only as good as the customer support backing them up when issues arise. And, most fleet professionals see customer support quality as a key purchasing factor. From streamlined implementation to getting the most from a solution in the long-term, great customer service from a provider is critical—including access to effective self-service digital support.
To meet that need, Verizon Connect continually expands and enhances customer centric digital support features to put more new features and easily accessible online support tools at the fingertips of fleet managers looking to prioritize the efficiency of their operations.
As part of its ongoing commitment to creating customer centric tools to troubleshoot devices, Verizon Connect digital support kicked off 2023 with the launch of Device Health Check: Ping rate while moving, Live Chat in the Customer Portal, and enabling self-service for Equipment Asset Tracker (EAT) configurations. Here are several ways the digital support program continues to evolve and add new Verizon Connect features customers can access directly to troubleshoot devices.
To provide customers with instant, high-quality support access, Verizon Connect has created a new customer centric status page. It’s the digital support home for real time data on the current status of Reveal and Fleet platform and platform components such as Spotlight and Live Map. From this page, fleet managers can easily keep tabs on the status of the Reveal systems.
A common concern for fleet technology users has been the loss of data when rebooting systems. That will not be a concern for Xirgo and VDD customers thanks to the new device restart option Verizon Connect has added to the Device Health Check panel.
The Device Health Check – Restart option enables both vehicle troubleshooting and restarting of select devices without a loss of data. By using this option, customers may be able to eliminate creating a Support case, saving time while resolving problems in a frictionless manner. Here’s how it works:
As fleet managers continue to make operations progress in tandem with fleet management technology, it’s critical to have support when questions arise. That’s why we’ve created a self-service portal for easy and direct support access. Options available to customers via the digital support self-service portal and within apps continue to evolve and expand, including:
These new, expanded and updated features reflect the commitment of Verizon Connect’s Digital Support team to provide customer centric options focused on:
New and enhanced Verizon Connect features in Digital Support will continue to roll out in 2024 and beyond.
Tags: Customer Service
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