HomeResourcesBlogVerizon Connect is #1 in 4 Fall G2 Reports
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Verizon Connect is #1 in 4 Fall G2 Reports

By Verizon Connect November 10, 2022

Peer-to-peer software review platform G2 has released its Fall 2022 Grid® Reports for Transportation Management, Fleet Management, Small-Business Fleet Management Software and Route Planning Software, which rank technology leaders in each category.

In this latest report, Verizon Connect is ranked as a leader in 5 categories and ranked #1 in 4 categories amongst its peers. 

High ratings for Verizon Connect GPS tracking in multiple categories

Route Planning 

Verizon Connect has been named #1 in route planning based on receiving a Satisfaction score of 89, as well as a Market Presence score of 99 and a G2 score of 94.1

Not only does Verizon Connect has the largest Market Presence score among Route Planning products, but 82% of users said they would be likely to recommend Verizon Connect.1 

89% of users indicated near Real-Time results as the highest-rated feature, and ease of use was given a satisfaction rating of 89%.1

Usability Index for Route Planning 

The Route Planning Software category also includes a Usability Index, for which Verizon Connect took top honors with a score of 8.76. In terms of usability, 88% rate it easy to use and 88% rate it as having easy admin.2 

Usability Index scores are derived by combining scores for ease of admin, ease of use, meets requirements and other factors to arrive at an overall score.

Fleet Management

In the Fleet Management category, Verizon Connect has also emerged as the leader, receiving a Satisfaction score of 80, a Market Presence score of 99 and a G2 score of 90.3

Verizon Connect has the largest Market Presence score among products in the Fleet Management category: 79% of users rated it 4 or 5 stars, and 77% of users said they would be likely to recommend Verizon Connect.3 

The highest-rated Verizon Connect features were Vehicle Tracking, Driver Tracking and ETAs.3

Small-Business Fleet Management Software 

Verizon Connect is also the leader for the Small-Business Fleet Management Software category, with a satisfaction score of 77, a Market Presence score of 98 and a G2 score of 89.4

Verizon Connect has the largest Market Presence score at 98% among products in Fleet Management. 80% of users rated it 4 or 5 stars, and users said they would be likely to recommend Verizon Connect at a rate of 78%.4

 Vehicle Tracking was the highest-rated feature, coming in at 94%.4

How G2 Grid® Report scores are derived

G2 rates products and sellers based on reviews gathered from their user community, as well as data aggregated from online sources and social networks, by applying a unique algorithm to calculate the Satisfaction and Market Presence scores in real time.

The Satisfaction score is based on how reviewers rate software providers’ ability to satisfy their needs in several different categories and is impacted by the following:

The Satisfaction rating is affected by the following (in order of importance):

  • Customer satisfaction with end user-focused product attributes based on user reviews
  • Popularity and statistical significance based on the number of reviews received by G2
  • Quality of reviews received (reviews that are more thoroughly completed will be weighted more heavily)
  • Age of reviews (more-recent reviews provide relevant and up-to-date information that is reflective of the current state of a product)
  • Customers' satisfaction with administration-specific product attributes based on user reviews
  • Overall customer satisfaction and Net Promoter Score® (NPS) based on ratings by G2 users

The Market Presence score is a combination of 15 metrics from G2 reviews, publicly available information and third-party sources. Software sellers and individual products are measured on various criteria, including a number of employees, reviews, web presence, social presence, growth, seller age, and employee satisfaction and engagement.

In addition, to qualify for inclusion in the Route Planning category, a product must:

  • Provide standard delivery schedules that can be customized by users
  • Estimate distances and the time needed for different types of deliveries
  • Optimize routes using GIS information and historical delivery data
  • Account for constraints that may impact shipments
  • Allow users to adjust routes and schedules when needed
  • Include collaboration features for drivers and dispatchers
  • Track the performance of deliveries and identify bottlenecks

To qualify for inclusion in the Fleet Management category, a product must:

  • Manage inventory of vehicles and equipment
  • Dispatch vehicles and optimize driving routes
  • Provide vehicle tracking with telematics
  • Enable in-app communication and updates
  • Include features for fleet maintenance
  • Monitor and optimize fuel consumption
  • Track employee progress and overall performance

To qualify for inclusion in the Small-Business Fleet Management Software category, a product must:

  • Manage inventory of vehicles and equipment
  • Dispatch vehicles and optimize driving routes
  • Provide vehicle tracking with telematics
  • Enable in-app communication and updates
  • Include features for fleet maintenance
  • Monitor and optimize fuel consumption
  • Track employee progress and overall performance

A small business is defined as a company with 50 or fewer employees for the purpose of this report.

Technology buyers can use the Grid to help them select the best products for their business and find peers with similar experiences.

G2 reports are based on unbiased reviews from Verizon Connect users across multiple industries.

1 https://www.verizonconnect.com/resources/ebook/download-g2-route-planning/ 

2 Usability Index for Route Planning Fall 2022 G2 Report

3 https://www.verizonconnect.com/resources/ebook/download-g2-reviews-report/

4 https://www.verizonconnect.com/resources/ebook/download-smb-fleet-report/


Verizon Connect

Verizon Connect Staff represents a team of professionals passionate about everything telematics. Get to hear about the latest trends, product features and industry best practices from the desk of Verizon Connect Staff.


Tags: Customer Service, Fleet utilization, Productivity & Efficiency, Dispatching & Scheduling, Field management, Routing, Team Management

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