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Verizon Connect rated top fleet management provider on G2

By Verizon Connect November 26, 2020

Vehicle tracking highest rated feature with 97% user rating overall

90% of users rate fleet tracking and management solution at 4 or 5 stars

Peer-to-peer software review platform G2 has released its Summer 2021 Grid® Reports for Transportation Management and Fleet Management, which rank technology leaders in each category.

In this latest report, Verizon Connect is ranked as a leader for Transportation Management and Fleet Management, including Small Business Fleet Management.

“The service has been highly reliable. The apps make it easy to stay connected to my team even when I'm not in front of the laptop. The service techs were on time for the installs and very professional. The cost is low enough that it doesn't affect my budget, even with ten vans.”

--Christopher D., Small Business CFO

High ratings for Verizon Connect GPS fleet tracking and management solutions

Transportation Management

Verizon Connect has been named a Transportation Management Leader based on receiving a customer Satisfaction score of 71, as well as a Market Presence score of 92 and a G2 score of 81.

Verizon Connect received above-average satisfaction ratings across a number of categories:

Fleet Management

Likewise, in the Fleet Management category, Verizon Connect received higher marks than 14 other companies, with a satisfaction score of 81, a Market Presence score of 97 and a G2 score of 89.

Verizon Connect Fleet Tracking & Management has the largest Market Presence among products in the Fleet Management category: 85% of users rated it 4 or 5 stars, and 82% of users said they would be likely to recommend Verizon Connect. 

The highest rated features for Verizon Connect were vehicle tracking, driver tracking and ETAs.

Small Business

Verizon Connect fleet tracking and management software is also the leader in the Small Business Fleet Management category. Ease of use was ranked as a critical factor and vehicle tracking was the highest-rated feature.

The Small Business category also includes a Usability Index, for which Verizon Connect took top honors with a score of 8.72. Usability Index scores are derived by combining scores for ease of admin, ease of use, meets requirements and other factors in order to arrive at an overall score.

How G2 Grid® Report scores are derived

G2 rates products and sellers based on reviews gathered from their user community, as well as data aggregated from online sources and social networks, by applying a unique algorithm to calculate the Satisfaction and Market Presence scores in real time.

The Satisfaction score is based on how reviewers rate software providers’ ability to satisfy their needs in several different categories and is impacted by the following:

  • Customer satisfaction with end-user-focused product attributes based on user reviews
  • Popularity and statistical significance based on the number of reviews received by G2
  • Quality of reviews received
  • Age of reviews

The Market Presence score is a combination of 15 metrics from G2 reviews, publicly available information and third-party sources. Software sellers and the individual products are measured on various criteria, including number of employees, reviews, web presence, social presence, growth, seller age, and employee satisfaction and engagement.

In addition, to qualify for inclusion in the Transportation Management category, a product must:

  • Provide features for fleet tracking and management
  • Support transportation modes such as parcel, LTL and TL
  • Monitor shipping status and provide visibility into deliveries

And, to qualify for inclusion in the Fleet Management category, a product must:

  • Dispatch vehicles and optimize driving routes
  • Provide vehicle tracking with telematics
  • Monitor and optimize fuel consumption

Fleet management technology buyers can use the Grid to help them select the best products for their business and find peers with similar experiences.

Verizon Connect continues to strive for excellence

G2 reports are based on unbiased reviews from Verizon Connect fleet tracking software users across multiple industries, including construction, trucking, consumer services, oil and gas, and environmental services.

For this reason, the results of Summer 2021 Grid® Reports are especially meaningful, signaling that Verizon Connect continues to have the biggest impact on customers’ businesses.

To find out how businesses like yours are using fleet management technology to streamline operations and improve productivity, download the latest Fleet Trends Report today.

Verizon Connect

Verizon Connect Staff represents a team of professionals passionate about everything telematics. Get to hear about the latest trends, product features and industry best practices from the desk of Verizon Connect Staff.

Tags: Customer Service, Fleet utilization, Productivity & Efficiency

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