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Commercial roadside assistance

24/7 emergency roadside assistance for your commercial vehicles in the U.S.

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Track vehicles in the field, improve fleet operations and more. Watch it in action (2:47)

Roadside assistance overview

Quickly get disabled vehicles back on the road

Empower your mobile workforce with a dependable safety net on every route. Our reliable roadside support resolves unexpected delays quickly, protecting your bottom line from surprise repair bills.

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24/7 Fleet coverage

Commercial roadside help

Empower dispatchers with direct platform access to roadside support, live map tracking, and automated vehicle data.

Access roadside assistance directly from the live map during high-stress breakdowns to keep routes moving
Share exact GPS coordinates and VINs automatically with support agents to end back-and-forth phone calls
Centralize roadside history within your main platform to simplify reporting and cut administrative tasks

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Mobile app

Help at your fingertips

Drivers can instantly retrieve roadside coverage details and launch emergency assistance calls from the mobile app.

Tap to connect with local roadside agents fast without searching through glovebox paperwork or lost numbers
Give stranded drivers immediate visibility into coverage details to request help safely from inside the cab
Sync driver requests with desktop teams to ensure full operational visibility between the road and office

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Features

Towing service

Access predictable, nationwide commercial towing rates to get vehicles to a repair facility fast and minimize unexpected emergency bills.

Battery service

Jump-start dead batteries and make quick roadside fixes on-site to get drivers moving without a shop visit.

Fuel delivery

Get emergency fuel delivered directly to stranded vehicles to recover from empty tanks without needing a tow.

Flat tire change

Swap damaged tires with your vehicle's spare on-site or arrange fast towing if a spare isn't available.

Lockout services

Regain fast access to vehicles when keys are lost or locked inside, keeping drivers safe and on schedule.

Winch service

Safely extract stuck light- and heavy-duty commercial vehicles near public roads to resume travel without extra downtime.

Useful resources

eBook

Roadside assistance: A buyers guide

Article

Keep your fleet moving with Verizon Connect Roadside Assistance

Article

DOT audit checklist: How to prepare for a safety audit

eBook

Roadside assistance: A buyers guide

Article

Keep your fleet moving with Verizon Connect Roadside Assistance

Article

DOT audit checklist: How to prepare for a safety audit

Why Verizon Connect

Managing road incidents and unexpected vehicle disables requires fast, reliable support to protect driver safety and fleet uptime. Verizon Connect combines live platform access with mobile app connectivity, giving fleet managers and stranded drivers actionable intelligence to resolve breakdowns quickly and minimize costly delays.

Our platform handles the heavy lifting of commercial roadside response, helping your business:

Dispatch roadside support directly from the live map while sharing exact GPS locations and vehicle VINs
Empower drivers to request emergency assistance fast via mobile app without searching for paperwork
Access nationwide towing, battery jumps, fuel delivery, and lockout services to help reduce downtime

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Frequently asked questions

What is roadside assistance?

Roadside assistance is a support service for fleets whose vehicles break down due to a mechanical problem, flat tire, or dead battery. It sends a helper to fix the problem on the spot or tow the car to a repair shop.

What emergency roadside services are included with your commercial truck roadside assistance?

These are services covered for eligible vehicles. Additional terms and conditions may apply.

Towing up to 25 miles for light- and heavy-duty fleet vehicles. Additional miles will be pro-rated in 1/10th mile increments.
Jump starting a dead battery or making other minor roadside adjustments to start the vehicle. Expenses for more extensive repairs, parts and labor are an additional cost.
Delivering two gallons of gas or diesel fuel. This service covers delivery of the fuel only and does not include the cost of fuel.
Removing a flat tire and replacing it with your spare tire. The service provider will change a flat tire with its inflated spare. If no spare is available, the vehicle may be towed.
Winching is offered for light-duty vehicles that are safely accessible from a paved public road. (Vehicles deeply embedded in ice, mud or snow may not be covered.)
A qualified service provider will help a driver gain access to a vehicle if the ignition key is lost or accidentally locked inside the vehicle. The vehicle must be at an accessible location.

Is there a limit to how many times I can use Roadside Assistance at no extra charge?

There is a limit of 4 service calls per vehicle annually.

What is the process if I need Roadside Assistance?

Access the Roadside Assistance section of your Reveal Driver or Reveal Driver Plus apps to call the Roadside Assistance number provided.
Give the 8-digit vehicle code shown in your app to the service representative.
They will prepare a request for service dispatch. You’ll need to provide your location (the nearest major street or intersection).
The service provider will offer an estimate of when a representative will arrive.

Can I use Roadside Assistance on restricted roadways?

Service may be limited by local traffic rules and regulations, such as restricted roadways and toll roads. In such areas, only certain service vehicles are authorized to perform service. The Roadside Assistance representative can assist you with your options.

Do I need to register all vehicles on an account to have Roadside Assistance?

Yes, all vehicles on an account need to be registered for Roadside Assistance.

When I activate Roadside Assistance, how soon does it start?

Your coverage becomes effective immediately after you activate it on your account.

How do I activate Roadside Assistance on my account?

You will be notified through Reveal when your account has been enabled for Roadside Assistance. You can then follow the instructions on how to activate Roadside Assistance for all vehicles on your account using their Vehicle Identification Number (VIN).

I have not added a VIN for all vehicles. Can I still activate Roadside Assistance?

Vehicles which cannot be activated due to the absence of a VIN will be highlighted for you on the Roadside Assistance page. There will be an option for you to update the VIN on this page.

Does your commercial roadside assistance cover trailers?

Trailers are not independently covered. However, they can be towed as part of a service call for a covered vehicle. Towing the trailer will count as a separate service event towards the vehicles yearly limit of four.