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2022 Fleet Trends Report

By Verizon Connect December 16, 2021

The 2022 Fleet Tracking Trends Report revealed that customer service was the top area of improvement realized by fleet professionals after implementing a fleet tracking solution for the second year in a row. 

This report is based on a survey conducted by Verizon Connect in collaboration with Bobit Business Media. Over 500 U.S. fleet managers, executives and other mobile-business professionals ranked their preferences and priorities when making the all-important decision of investing in a GPS tracking solution. Let’s dive into some of the telling results.

Embracing the benefits of GPS fleet tracking

We asked fleet professionals to elaborate on the benefits they’ve been experiencing as a result of implementing a GPS fleet tracking solution. A majority of respondents across industries (65%) consider GPS fleet tracking very or extremely beneficial to their business, backed up by the cost savings they are experiencing. Customer service emerged as the top area of improvement for GPS fleet tracking users, and it was closely followed by improvements in productivity and maintenance. On average, they also reported a 14% decrease in accident costs and a 10% decrease in labor and fuel costs.

Fleets who use GPS fleet tracking also saw improvements in routing and other areas. Here are the top 4 goals achieved by industry after implementing GPS tracking:


  • Improved customer service (57%)
  • Improved ELD/regulatory compliance (56%)
  • Improved productivity (46%)
  • Improved routing (44%)


  • Improved vehicle maintenance (56%)
  • Decreased fuel consumption (50%)
  • Improved productivity (44%)
  • Improved customer service (44%)


  • Improved productivity (50%)
  • Improved customer service (50%)
  • Improved vehicle maintenance (44%)
  • Decrease in accidents (31%)


  • Improved vehicle maintenance (47%)
  • Improved productivity (43%)
  • Improved routing (43%)
  • Improved customer service (35%)

How fleet management improves customer service, productivity and maintenance

Given that customer service, productivity and maintenance emerged as top areas of improvement for fleet management users, here are some of the key platform features that make these benefits possible. 

  • Streamline fleet management and get more done with fewer resources. Better fleet visibility helps you take stock of what you have and how it’s being used. A GPS fleet tracking solution can help you uncover hidden costs while revealing potential for greater productivity and efficiency.
  • Activate smarter dispatching to boost customer service. The ability to quickly locate and dispatch the nearest worker with the right skills and vehicle for the job is essential to a positive customer experience. Respond to customer requests with greater visibility of technicians and job status using one login to avoid patching together separate calendars and spreadsheets.
  • Help drivers stay on track. Easily see into your fleet’s daily operations using high-resolution maps with smart clustering and detail on demand. GPS-verified vehicle locations can help confirm delivery or arrival at a job site. Customizable dashboards make it easy to review progress towards KPIs or budgets, as well as important trends by team, department or across the entire fleet.
  • Keep vehicles on a proactive maintenance schedule. Get alerts for diagnostic trouble codes to help improve vehicle health and performance. Set up service reminders for vehicles based on calendar or mileage intervals to avoid unnecessary downtime.

 To learn more about how your peers view and value GPS fleet tracking technology, download the full 2022 Fleet Tracking Trends Report.

Verizon Connect

Verizon Connect Staff represents a team of professionals passionate about everything telematics. Get to hear about the latest trends, product features and industry best practices from the desk of Verizon Connect Staff.

Tags: Cost control, Customer Service, Data & Analytics, Dispatching & Scheduling, ELD & Compliance, Field management, Fleet utilization, Fuel cost management, Performance & Coaching, Productivity & Efficiency, Routing, Safety, Service level compliance, Team Management, Vehicle Maintenance

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