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Read moreIf your fleet has outgrown its current GPS tracking or telematics provider, you're probably weighing more than features and pricing. You're also considering the operational disruption that comes with changing systems.
Will vehicles need to come out of service? How difficult is it to swap out the physical hardware? How steep is the learning curve for drivers and dispatchers? Most importantly: Will it be worth the headache to switch fleet management companies?
Replacing an integrated fleet management solution is a major operational project, but with a partner that provides implementation expertise and supports your business every step of the way, the transition can be far smoother than most operators expect. Most successful transitions follow a clear, predictable path: planning the rollout, replacing the hardware, onboarding users and then putting the new system to work improving daily operations.
Whether you're just starting to evaluate providers or preparing to make the switch, this guide explains what to expect during each phase of implementation and answers common questions about transitioning to Verizon Connect.
Evaluating the best fleet tracking company for your business? Download our fleet management buyers guide for advice.
Phase 1: Build a transition plan
A seamless rollout starts before new hardware is shipped or installers arrive. During this initial planning phase, our implementation team works with your team to understand your operation, identify potential challenges and develop a deployment strategy designed to minimize disruption.
You’re paired with a dedicated Onboarding Success Specialist who serves as your primary point of contact throughout the journey, coordinating logistics, troubleshooting questions and keeping every milestone on schedule.
Review your fleet specs
Verizon Connect’s implementation team works with you to collect vehicle information, identify which vehicles require new hardware and document any legacy telematics equipment that may affect the deployment.
Align on your operational goals
Changing fleet management software is the perfect opportunity to align your technology with the operational goals that matter most to your business. Whether your top priorities are curbing aggressive driving, cutting fuel waste, streamlining maintenance schedules or gaining greater operational insight, these future-forward objectives shape how your new system is configured.
Develop a rollout strategy
No two fleets operate exactly alike. Our implementation team will create a deployment plan that works around your operation, whether you transition vehicles at a single location or need to coordinate fleet management installations across multiple sites.
Phase 2: Install and activate your new system
With the plan finalized, Verizon Connect manages the hardware installation process through certified, professional installers, while your dedicated Onboarding Success Specialist oversees the entire process.
During this phase, you can expect:
- Flexible, professional installation: Technicians handle the hardware swap at a time and place that works for your schedule. Standard fleet management installations take approximately 30 to 60 minutes per asset.
- Replacement of existing devices: Existing hardware is systematically uninstalled and replaced with standardized Verizon Connect equipment to ensure reliable data transmission.
- Device activation and verification: Each newly installed device is booted, tested and verified to ensure it is actively communicating with the cloud platform before the vehicle returns to active service.
Phase 3: Onboard your team and activate your new platform
With hardware installed and vehicles reporting live data, the focus shifts from hardware deployment to team adoption and actionable insights. The implementation specialist guides managers, dispatchers and drivers through tailored onboarding sessions so they feel confident using the software in their daily routines.
Train your team
Structured training modules help fleet managers, dispatchers and drivers master the dashboard quickly. They are also introduced to intuitive field tools such as optional driver ID key fobs, AI-powered dashcams and coaching features, helping reduce the time to ROI and build employee buy-in early on.
Connect Reveal to your existing workflows
Verizon Connect offers 20+ robust fleet management APIs and 45+ Marketplace integrations that automatically export Reveal's live telematics data directly into your existing ERP, payroll, transportation management systems (TMS) and other business applications. Connecting Reveal with the systems you already use reduces duplicate data entry and keeps information moving seamlessly.
Ensure long-term success
Once onboarding is complete, your Account Manager becomes your long-term partner, helping you unlock new opportunities to improve efficiency, productivity and safety–and find more savings–as your business evolves.
Phase 4: Turn operational visibility into better business decisions
Once implementation is complete, the focus turns to driving measurable business results. Reveal's intuitive interface allows your team to gain operational visibility and new efficiencies almost immediately.
- Cut unnecessary operating costs: Pinpoint hidden fuel waste, excessive idling and inefficient vehicle use to actively lower your total cost of ownership (TCO) in fleet management.
- Strengthen maintenance planning: Vehicle diagnostics, mileage and engine hour data can support preventive maintenance scheduling, making it easier to stay ahead of routine service and reduce downtime.
- Support fleet risk reduction: Leverage AI-powered video telematics telematics to detect high-risk driving behaviors, review road incidents with objective context, and protect drivers from fraudulent road claims. In fact, 74% of fleets using video telematics to report measurable improvements in driver safety.1
- Automate impactful insights: Operational Insights, our built-in AI fleet management tool, uses AI to analyze telematics data, surface performance trends and recommend next steps, helping fleet managers spend less time reviewing reports and more time making informed business decisions.
Uncover 8 more ways fleets save with our operational efficiency guide.
Frequently asked questions about how to switch fleet management companies
These are a few of the most commonly asked questions we answer from companies as they consider and eventually change fleet management companies to Verizon Connect.
How long will my vehicles be out of service during installation?
Most fleets operate business-as-usual throughout the transition. Standard installations take approximately 30 to 60 minutes per vehicle, allowing vehicles to return to service quickly while the rollout continues across the fleet.
Can I transfer data from my existing fleet management provider?
Historical telematics data generally cannot be transferred directly from another provider into Reveal. However, most fleets begin generating new operational data immediately upon deployment and transition smoothly to using automated reporting, dashboards and insights within a few weeks.
Can I keep my existing dashcams or other telematics equipment?
During the planning phase, your implementation team evaluates your existing hardware—including third-party dashcams and multi-camera systems—to see if they fit into the new deployment plan. While some peripheral devices can remain, upgrading to integrated hardware ensures you can access the platform's full range of AI analytics and real-time alerts.
Your implementation team will explain any equipment requirements before installation begins so there are no surprises during the rollout.
What kind of support can I expect after my fleet is installed?
Your relationship with Verizon Connect doesn't end after installation. The Reveal Help Center offers structured learning paths and Getting Started training courses, and your Account Manager remains available to answer your questions and connect you with additional resources as your needs evolve.
Verizon Connect structures its contracts to ease the financial transition: billing does not begin until your first device is activated or 45 days after you subscribe (whichever comes first). This gives your team plenty of runway to complete installation, get comfortable with the software and start realizing value before your first invoice arrives.
Is switching fleet management companies worth the effort?
Swapping out telematics hardware takes planning, but the long-term payoff far outweighs the temporary effort.
For many organizations, switching fleet management software allows your business to move past basic location tracking and adopt an active, predictive operational model. Switching fleet management providers isn't simply about replacing hardware. It's an opportunity to gain greater visibility into your operation, simplify day-to-day workflows and make more informed decisions with connected vehicle data. As your business evolves, Verizon Connect helps you continue improving safety, productivity and profitability—today and on the road ahead.
Talk to one of our fleet specialists about how Verizon Connect compares to your current integrated fleet management solution.