HomeResourcesCase studies"Verizon Connect has really transformed our business"

Case study

"Verizon Connect has really transformed our business"

One of the things that Verizon Connect has done is given people outside of the transportation group more visibility to what's going on in transportation. ROi’s leadership team is more aware because of the Verizon Connect reporting.
Andy Fairlamb
Executive Director of Supply Chain

"The Verizon Connect platform has really transformed our business in a number of ways. It has allowed us to start thinking of new ways to operate and new ways to get better," says Andy Fairlamb, Executive Director of Supply Chain at ROI.

"I highly recommend Verizon Connect software … they've been a great partner to work with."

"The software is not perfect but, Verizon Connect has been very responsive and willing to help us to be more educated on how the software works as well fixing things that were broken."

"We put everybody on Verizon Connect, which was just fantastic."

While using Verizon Connect has resulted in improved internal processes, customers of ROi are also enjoying the change.

"Our lab customers have been given access to the Verizon Connect software so they can visibly see where the drivers are on the map."

ROI has transformed a number of business areas including reducing paperwork, automating compliance and improving driver safety.

Paperless forms increased efficiency

The Verizon Connect platform offers customized forms that can be completed by mobile workers using just a smartphone or tablet proved a major boon for ROI.

"There are a lot of things in our processes that require some type of form to be filled out, and we also discovered other things that we weren't tracking that could benefit from a form."

"We utilize the Verizon Connect Forms within [Verizon Connect] WorkPlan significantly today.“

Paper forms that have been transitioned include accident reports, temperature tracking for specimen transportation and other important daily job functions.

"It's helpful for [our mobile workers] to have access to a tool that's easy to use."

Automated compliance - on the same platform

The FMCSA published the ELD Mandate in December 2015, requiring HOS to be recorded electronically, replacing the conventional paper logs.

"We needed a software vendor that could do Hours of Service. We didn't want to buy a separate software system … we were excited that Verizon Connect was doing that."

Safety software that delivers real results

Safety programs are often talked about but, in many cases, lack follow through. ROi found Verizon Connect Coach not only delivered real results but allowed an engaging way to get drivers on board and reward good driving.

"Verizon Connect Coach has allowed us to give back to the drivers as a bonus program," said Erik Lawson, Manager of Transportation at ROI.

Fairlamb explains how driving data is used to encourage a higher standard of safety behind the wheel. "We share the scorecards with the drivers and there's a lot of talk about it. There's been a lot of buzz because of the immediate feedback right to their phone."

"We have noticed that utilizing this tool along with our safety incentive program the number of incidents is down, and we've seen a reduction in accidents."

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Tags: Billing & Invoicing, Cost control, Payroll

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