Fleet Management Software: A Buyer's Guide
Find out how GPS fleet tracking works and how to find the right fleet management software for your business with our Buyer's...
Read moreCase study
Bill Howe Plumbing has a mantra: “Take care of the employees, they’ll take care of the customer.” Staying true to that credo means keeping their employees safe and informed. So when they noticed an increase in accidents on the road, they knew they needed to find a solution to help improve driving behaviors and maintain their good reputation.
Together with their Risk Manager, Rhett Wheeler, they considered systems to help improve driver safety. They knew they needed a solution to monitor driver behavior and see that data easily, and they knew they weren’t going to get that with their previous provider. With Reveal, they can see actionable data, and now enjoy many additional benefits they weren’t expecting.
According to Wheeler, “the [safety] reports initially were very shocking.” Their average safety score was a 77, and some were below 30. Through driver coaching the average improved to a 97. The year before implementing Reveal, the company had 16 accidents totaling nearly $1M in damages. After implementation, accidents dropped to 2. One driver commented that his “driving habits have changed dramatically.” They’ve seen other positive side effects, including lower insurance costs and reduced fuel consumption.
With less accidents and better vehicle maintenance, their technicians are on the road more often to do more jobs and bring in more revenue. The Live Map feature and GPS tracking also helps them route guys to jobs more efficiently and provide quicker service to their customers. According to Vice President Tina Howe, “It helps us stay in front of our guys 24/7.”
“Safety is hugely important to us. We looked at many programs, and one of them was Reveal. We made the choice, and since then, our records have been improving, our individual driving records are improving—we couldn’t be happier with the growth we’ve seen.”
Tags: Safety, Customer Service, Productivity & Efficiency, Field management, Performance & Coaching, Team Management, Training, Cost control
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