Keep Your Fleet Moving with Verizon Connect Roadside Assistance

Don't Let Breakdowns Derail Your Business

For organizations managing commercial fleets, vehicle downtime isn't just an inconvenience—it's a direct hit to productivity, revenue, safety, and customer satisfaction. A disabled vehicle or stranded driver can have a ripple effect across your entire operation. According to the American Transportation Research Institute (ATRI), with rising expenses in nearly every cost center, boosting operational efficiencies is no longer optional, it's imperative.

Even a simple issue like a flat tire or running out of gas can leave a driver stranded for hours, severely impacting fleet productivity and your company's bottom line. Towing can be time-consuming and expensive. Drivers' schedules are delayed, and customer satisfaction can plummet. Plus, your back-office staff and fleet managers lose valuable time tracking down the right help when an incident occurs.

The ROI of Roadside Assistance

Investing in comprehensive roadside assistance isn't just a cost; it's a strategic move that can provide a strong ROI and save you time and money in the long run. Consider a comprehensive plan if:

• You experience more than two breakdowns per year.
• Roadside vehicle breakdowns are an unplanned budget expense.
• Past breakdowns have delayed deliveries or negatively impacted other operations.
• Your vehicles operate during evening and weekend hours when office staff is unavailable.
• Your routes take your drivers outside of your local area.

Why Verizon Connect Roadside Assistance?

Verizon Connect offers a comprehensive roadside assistance plan specifically designed for fleets of all sizes. Our extensive GPS network  makes this an affordable program for most small to medium businesses.

Here's how Verizon Connect Roadside Assistance can benefit your fleet:

• 24/7 On-Demand Support: Professional help is just a phone call, ensuring your drivers are safe and productive around the clock.
• Fast Response: Get drivers back on the road as quickly as possible with an average response time of approximately 30 minutes.
• Cost Savings: Minimize vehicle downtime and associated service fees.
• Peace of Mind: Knowing your vehicles have help waiting anytime, day or night.
• Comprehensive Coverage: Support for all eligible vehicles within your fleet, including light, medium, and heavy-duty commercial vehicles.
• Seamless Integration: Our plan integrates with your telematics system, simplifying communication and dispatch when a breakdown occurs.

Common Breakdown Reasons Covered:

We cover many common vehicle issues without the expensive burden of custom roadside service plans. Eligible vehicles may receive services for:

• Tow Service: We'll tow a vehicle up to 25 miles from the point of breakdown to the nearest service provider or driver-specified location.
• Low or Dead Battery: Jump starts and minor adjustments to get the vehicle running.
• Flat Tire: Tire changes with your vehicle's spare.
• Running Out of Fuel: Fuel delivery (up to two gallons where allowed) to get you to the nearest station.
• Lockout: Assistance to gain access to a locked vehicle.
• Winching: Safely accessible vehicles can be winched from the side of the road. 

Integration with Telematics: A Critical Advantage

An integrated fleet roadside assistance plan with a telematics system like Verizon Connect Reveal dramatically improves fleet visibility and provides multiple options for quick help. Drivers can easily call the dispatch center via their mobile app with a single click. Managers can locate a disabled vehicle on a live map and dispatch roadside assistance if needed. This streamlined process means back-office staff can get back to their work quickly, while drivers are connected to skilled technicians. You'll even receive tracking information for the rescue vehicle, keeping everyone updated.

Protect Your Investment, Optimize Your Operations

In today's competitive landscape, businesses need their fleets operating as close to 100% as possible to maintain profitability. Verizon Connect Roadside Assistance offers reliable, cost-effective coverage in an emergency. Coupled with integration into your existing fleet systems, it provides a critical business advantage, helping you keep your fleet productive, safe, and effective.

Visit verizonconnect.com to learn more about how Verizon Connect Roadside Assistance can help keep your fleet on the road.