How your plumbing company can drive productivity with technology

When it comes to daily usage, sinks, toilets, grease traps and plumbing generally rank high in priority for homes and businesses. And when something goes wrong, a surge in emergency plumbing jobs can cause operational headaches for plumbing fleets and licensed plumbers. However, technology can offer solutions to help keep business flowing smoothly. 

From clogged pipes to streamlined operations, how technology is reshaping the plumbing industry 

One solution to unclog your workflow is to use GPS fleet tracking and mobile resource management technology, which helps plumbing companies overcome common challenges, improve efficiency and enhance customer satisfaction. With near real-time visibility, managers can see their entire crew on a live map, quickly dispatch the closest technician to an emergency call and keep jobs running on schedule. 

  Fleet management technology also gives plumbing businesses the tools to strengthen safety and accountability. Managers can receive alerts for unsafe driving behavior, monitor fuel usage and vehicle health and use integrated video to help protect drivers and assets on the road. 

  For larger plumbing operations, efficiency doesn’t stop with dispatch. Route optimization helps streamline daily schedules, reducing unnecessary mileage and improving response times. And with automated maintenance tracking, you can keep vehicles reliable and prevent downtime before it happens, ensuring your team spends more time serving customers and less time dealing with repairs. 

 By implementing these technology solutions, plumbing companies can boost their operational efficiency and better serve their customers, even during the busiest times of the year. 

Want the scoop on how to improve service with fleet tracking? Here are some of the ways we support plumbing companies.

How companies like yours tackle operational challenges with technology 

Florida-based wastewater firm Blue Septic Tank Service consolidated multiple systems into one Verizon Connect platform to track trucks, equipment and maintenance in one place. With Reveal and Integrated Video, the team simplified daily workflows, gained clearer fuel and maintenance reporting and had video evidence to help resolve he-said-she-said incidents. Leadership called the switch “seamless” and easy to learn, which reduced admin time and helped them focus on scheduling and completing jobs more efficiently. 

Bill Howe Plumbing offers a safety-first example of how connected data can change outcomes on the road. After adopting Reveal to monitor driving behaviors and automate maintenance reminders, the company used alerts and weekly reports to coach drivers and raise safety scores. Results followed: Accidents dropped from 16 in the prior year to just two after implementation, an 87% reduction, alongside benefits like lower insurance costs and better fuel use. Fast installation across 130 vehicles and responsive support helped them move quickly from insight to action. 

Papalia Home Services shows how fleet visibility supports both customer experience and risk management. With Verizon Connect technology on 13 vehicles, dispatchers can see who is closest for last-minute calls, confirm on-site times and minimize travel time between jobs. Speeding alerts and geofences support accountability, while accurate location data has helped the company refute false claims, including a reported hit-and-run where records confirmed no truck was in the area. The team also values reliable maps and detailed reports that make it easier to guide technicians to hard-to-find addresses and reconcile hours. 

Together, these stories point to a common thread for plumbing and wastewater operations: one connected platform helps leaders cut complexity and prove value. Live maps and alerts support faster dispatch and safer driving. Integrated reporting brings fuel, maintenance and utilization into clearer view so you can plan service, control costs and keep vehicles road-ready. And when questions arise — from customer ETAs to incident disputes — objective data and video help teams respond with confidence. 

When it comes to technology, the right solution and the right partners matter

Investing in technology is a big decision, and the software that plumbers use represents a significant financial investment. It only makes sense that plumbing companies want to make sure they find a solution that offers the best value to the organization.

It’s important to find an integrated platform that provides a seamless experience by connecting features and components under a single login. A technology partner with integrations with key field service management providers will allow you to make the most of your current software and apps as well as your new solution. 

For example, with Verizon Connect, plumbing companies also benefit from WorkWave’s field service management software. This integration gives teams instant access to near real-time vehicle data, with data points like live and stop positions, route “breadcrumbs” and odometer readings

By building an ecosystem of tools connected through this technology, fleets have what they need to improve dispatching, reduce idle time and keep operations running smoothly 

Ready to see how these capabilities fit your workflows? Schedule a demo to explore how Verizon Connect can help your operation run smoothly through busy seasons and beyond.