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Businesses may have systems to manage operations like work orders, accounting and even emails, but what about people? After all, depending on the industry, businesses can spend anywhere from 40 to 80 percent of their gross revenue on employee benefits and salaries, according to the worldwide organization Society for Human Resource Management*. In fact, salaries alone can make up 18 to 52 percent of an operating budget.
If employees are our biggest expenditure, why not ensure they are operating at the most efficient level possible? Enter workforce management systems, the solution many organizations are utilizing to increase productivity and planning while saving time and money.
Workforce management is a broad term used to cover a variety of tasks from performance management to employee forecasting, with business leaders examining the results for better decision making. For example, a field service workforce management solution could determine future demand, thus forecasting the number of work orders expected during a company’s busy season. From there, the software could help optimize employee schedules and even the amount of parts and vehicles needed to execute the jobs, assigning work orders within predetermined work zones.
This streamlined approach to how leadership manages its workforce would help increase productivity, saving time, and ultimately saving the business money. That’s not to mention the customers’ satisfaction as employees can address more jobs, do so on time and arrive with a deluge of real-time information.
However, workforce management solutions aren’t only a win-win for business leaders and customers, but also for employee morale. Rather than burn out the workforce by turning the productivity dial to the max, the new level of transparency and engagement has also shown to increase employee satisfaction. As businesses look to increase spend on IT services and jump deeper into digital operations, workforce management solutions are widely considered to be the top on the list of priorities.