Vice President, Global Customer Experience
Throughout her career, Clark has built a reputation for transforming the success of individual customers into game-changing hyper-growth for several large companies. Her customer-centric leadership style has set the standard of excellence customers expect in today’s market. Her passion for customer success infuses her global team through a single premise - customers for life. Together, they charge ahead to provide the best possible experience to our most valuable asset, our customers. At Verizon, Clark designed a customer lifecycle model that is grounded in individual customer business goals. With that philosophy, she differentiates Verizon Telematics, enhances customer loyalty and yields favorable bottom-line results. Clark and her family live in Chicagoland, and when she isn’t championing customer success, you can find her watching her son play hockey all over the Central Midwest. Before joining Verizon, Heather led teams at Fedex and Grainger.