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Verizon Connect earns top ratings in Route Planning for small and mid-size businesses

By Julie White June 29, 2023

Verizon Connect rated #1 in Route Planning for small and mid-size businesses 

Peer-to-peer software review platform G2 has released its Spring 2023 Grid® Reports for Transportation Management, Fleet Management, Small-Business Fleet Management Software and Route Planning Software, which rank technology leaders in each category. 

In an increasingly competitive business landscape, small to mid-size businesses with limited resources face numerous challenges when it comes to efficient fleet management. However, fleet tracking technology offers a game-changing solution that enables these businesses to overcome obstacles and achieve success.

Fleet tracking technology provides near real-time visibility into the location and performance of vehicles, allowing businesses and their management teams to find ways to optimize routes, reduce fuel costs, and enhance productivity. With limited resources, small to mid-size businesses can boost their operational efficiency by reducing unnecessary mileage and idle time and maintaining timely deliveries.

The data and insights provided by fleet tracking systems empower small to mid-size businesses to make data-driven decisions. They can analyze driver behavior, identify areas for improvement, and implement targeted training programs to enhance safety and reduce risks. This ultimately can lead to lower insurance premiums, improved driver retention, and enhanced overall fleet performance. Read on to learn why Verizon Connect is a top choice for small to mid-size businesses.

High ratings for Verizon Connect Route Planning 

Verizon Connect has been named #1 in route planning based on receiving a customer Satisfaction score of 84, as well as a Market Presence score of 99 and a G2 score of 92. Verizon Connect has the largest Market Presence among products in Route Planning. 84% of users rated it 4 or 5 stars, 76% of users believe it is headed in the right direction, and users said they would be likely to recommend Verizon Connect at a rate of 82%.

Small-Business Route Planning Software 

Verizon Connect remained a leader for the Small-Business Route Planning Software category, with a satisfaction score of 83, a Market Presence score of 99 and a G2 score of 91. ETA was the highest-rated feature, coming in at 90%.

Small-Business Usability Index for Route Planning 

The Route Planning Software category also includes a Usability Index, for which Verizon Connect took top honors with a score of 8.66. In terms of usability, 89% rate it easy to use and 87% rate it as having easy admin. Usability Index scores are derived by combining scores for ease of admin, ease of use, meets requirements and other factors to arrive at an overall score.

Download the full report to see why Verizon Connect takes the top spot and how our competitors compare.

How G2 Grid® Report scores are derived

G2 rates products and sellers based on reviews gathered from their user community, as well as data aggregated from online sources and social networks, by applying a unique algorithm to calculate the Satisfaction and Market Presence scores in real time.

The Satisfaction score is based on how reviewers rate software providers’ ability to satisfy their needs in several different categories and is impacted by the following:

The Satisfaction rating is affected by the following (in order of importance):

  • Customer satisfaction with end user-focused product attributes based on user reviews
  • Popularity and statistical significance based on the number of reviews received by G2
  • Quality of reviews received (reviews that are more thoroughly completed will be weighted more heavily)
  • Age of reviews (more-recent reviews provide relevant and up-to-date information that is reflective of the current state of a product)
  • Customers' satisfaction with administration-specific product attributes based on user reviews
  • Overall customer satisfaction and Net Promoter Score® (NPS) based on ratings by G2 users

The Market Presence score is a combination of 15 metrics from G2 reviews, publicly available information and third-party sources. Software sellers and individual products are measured on various criteria, including a number of employees, reviews, web presence, social presence, growth, seller age, and employee satisfaction and engagement.

A product’s Usability score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings for a number of use-related review questions. Software buyers can compare products in the Route Planning category according to their Usability scores to streamline the buying process and quickly identify the most usable products based on the experiences of their peers. For sellers, media, investors, and analysts, the Index provides benchmarks for product comparison and market trend analysis.

G2 reports are based on unbiased reviews from Verizon Connect users across multiple industries.

Find out more

By leveraging fleet tracking technology, small to mid-size businesses can level the playing field and compete more effectively with larger enterprises. It empowers them to streamline their operations, boost efficiency, reduce costs, and ultimately achieve success despite their limited resources.

Download our Fleet Trends Report to learn more about how GPS fleet tracking can benefit fleets like yours. For an in-depth overview of what Verizon Connect fleet tracking solutions can offer, request a demo.


Julie White

Julie is an experienced product management professional with a demonstrated history of working in the computer software industry in a variety of customer-facing and technical roles. She is skilled in product management, business analysis, product ownership, enabling sales and customer support management.


Tags: Cost control, Customer Service, Dispatching & Scheduling, Data & Analytics, Productivity & Efficiency, Routing

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