Fleet Management Software: Buyer's Guide
Fleet management software: A buyer's guide for fleets
Read moreA day jokingly coined Brown Friday is no joke for plumbing companies. The day after Thanksgiving is the busiest day of the year for plumbers due to an increase of sink and toilet clogs. It’s no myth — think about all of the food scraps and grease that go down the drain over the course of Thanksgiving prep and cleanup.
Plumbers are likely scrambling every year to meet demand, and a day filled with emergency jobs can create serious operational headaches for plumbing fleets and workers. Let’s explore some of the ways technology can help plumbing companies keep their business flowing when customers need them most.
The right GPS fleet tracking and mobile resource management technology can go a long way in helping your fleet overcome common challenges, improve efficiency and keep customers happy.
Go with the flow when scheduling jobs: See your whole crew on a live map in near real time when an emergency call comes in. Have the flexibility to quickly dispatch the closest plumbing contractor to the job.
Keep busy plumbers on a roll: Receive alerts and notifications for unsafe-driving behavior, like fast acceleration, harsh cornering and speeding. Use near real-time video to help your plumbing contractors be safe on the road.
Plunge into mobile scheduling with an easy-to-use app: Techs can see their schedule and collect signatures, photos and notes while at the job site — all from a field service app. Dispatchers can receive an alert if a technician hasn’t viewed a job, and appointment notifications and reminders can be sent automatically.
Flush away your old paper forms: Use custom paperless forms to capture proof- of-delivery data from the field to reduce misplaced or unreadable paper forms. Let workers log in to one system to avoid patching together separate calendars and spreadsheets.
Crack the code on customer expectations: Automatically alert customers of ETAs and delays using GPS data. See how the company and technicians are performing with customer ratings and reviews, and view an overall dashboard of ratings to help track performance over time and address customer issues as soon as possible.
Tags: Community, Customer Service, Data & Analytics, Dispatching & Scheduling, Field management, Fleet utilization
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Fleet management software: A buyer's guide for fleets
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