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Government Fleets Improve Response Times, Cut Costs With Fleet Technology

By Verizon Connect April 21, 2021

As fleet-based industries and organizations navigated the challenges of the past year, preparedness, connectivity and resilience became more critical than ever. This holds true for government agencies, which rely on large numbers of vehicles to serve constituents and complete critical public service tasks.

According to the 2021 Fleet Technology Trends Survey, GPS fleet tracking technology or telematics has helped government fleets address both everyday challenges and the unique obstacles presented by the year 2020. The survey, conducted for Verizon Connect by Bobit Business Media, found that 68% of government fleets have implemented a GPS fleet tracking solution. The survey also revealed that, of those that use the technology, 59% find it extremely or very beneficial to overcoming operational challenges and preparing to successfully address future issues.

In addition to GPS fleet tracking, government fleets have also seen the value in deploying in-cab video and asset tracking technology to drive additional benefits for drivers and customers.

Let’s take a deeper dive into how government fleets are using GPS fleet tracking, AI-backed video telematics and asset tracking to help increase productivity, reduce costs, protect drivers and improve response time.

Government fleets see improved ROI and increased productivity

In the 2021 Fleet Technology Trends Survey, government fleets were asked if fleet tracking technology impacts overall ROI. The answer was a resounding yes. In fact, 66% of government fleets achieved a positive ROI on their GPS fleet tracking investment, and 35% saw an ROI in less than a year.

When asked to rank the biggest impact that telematics technology has on their operations, productivity stood out as the top benefit, with 54% of government fleets reporting that they were able to improve productivity. This includes the ability to increase the number of jobs performed, improve vehicle utilization, optimize routes and track maintenance.

Government fleets have also found that using GPS fleet tracking is critical to help them address four other top concerns:

  • Routing: 49% of respondents said the technology helps optimize routes and more efficiently deploy vehicles.
  • Vehicle Maintenance: 47% of respondents have been able to improve vehicle maintenance thanks to alerts, diagnostics and improve scheduling of preventative maintenance options.
  • Customer Service: 43% noted that they were able to improve customer service and reduce response times with the help of live maps and full route displays.
  • Fuel Consumption: 29% of government fleets have realized a decrease in fuel costs—on average about 6% overall.

It’s clear from these results that GPS tracking can help improve fleet management and ROI. From smart dashboards to optimized routes and reduced idling, government fleet managers are empowered with the ability to address their most critical fleet operations issues.

Fleet safety and security

In addition to fleet tracking technology, the 2021 Fleet Technology Trends Survey highlighted how government fleets are relying on in-cab video telematics and asset tracking to promote driver safety and secure vehicle assets.

AI-backed video telematics with driver-facing and front-facing cameras is reshaping safety and efficiency for fleets. Fleet businesses are able to see how smart video can serve as an unbiased witness, an incomparable driver training tool, and a goldmine of data.

It’s no surprise then, that out of those government fleets using an in-cab video solution, 68% found it to be extremely or very beneficial. The ability to improve driver safety topped the list as the number one benefit (68%), followed closely by the ability to protect drivers from false claims (65%).

The ability to do more with the vehicles and assets they already own is critical for government fleets, especially as they deal with competing factors like reduced overall budgets and increased fuel and oil costs. Asset tracking solutions provide visibility into how, when and where vehicles and equipment are being used.

According to the report, 48% of government fleets that have implemented an asset tracking solution find it extremely or very beneficial—with 53% reporting improved asset security, 47% experiencing efficiency/productivity for office staff/management and 53% improving driver efficiency and asset utilization.

The right tools for government fleets

Those factors that became so important in the past year—preparedness, connectivity and resiliency—will continue to be cornerstones of success for government fleets well into 2021 and beyond. Fleet tracking technology gives government fleet managers the tools they need to help improve fleet operations and better address the critical needs of the customers and constituents that they serve.

It's clear from the results of the 2021 Fleet Technology Trends Survey that those government fleets which have implemented telematics and asset tracking solutions are already reaping the benefits.

Download your copy of the 2021 Fleet Technology Trends Report here and explore all the ways that fleet technology can benefit your business.


Verizon Connect

Verizon Connect Staff represents a team of professionals passionate about everything telematics. Get to hear about the latest trends, product features and industry best practices from the desk of Verizon Connect Staff.


Tags: Government, Public works, Productivity & Efficiency

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