How do APIs Work With Integrated Fleet Management Systems?
For business using a Verizon Connect fleet management solution, our wide array of software partners and telematics APIs...
Read moreField service companies face evolving operational challenges every day. Rising customer expectations and the growing influence of online reviews, increased technical complexity and competition for customers can put pressure on even the best-run companies, regardless of size.
Powerful field service scheduling tools like Reveal Field from Verizon Connect can help field service organizations rise to these challenges and grow their business while providing customers with the seamless, simplified experience they expect.
Reveal Field from Verizon Connect is a fully-integrated, intelligent and simple scheduling and dispatch solution that enables you to overcome inefficiencies to improve worker productivity while enhancing customer satisfaction. It seamlessly integrates with the Verizon Connect Reveal platform to provide centralized management of all mobile workforce-related functions and resources, including vehicles, job assignments and work orders, and service technicians. Read about the functionalities in detail.
With Reveal Field, field service companies benefit from:
Reveal Field from Verizon Connect helps all roles within a field service organization while providing added value for their end customers in a number of ways.
Business owners must monitor all operational details while maintaining a holistic business view. Service business owners strive to provide exceptional customer service while simultaneously driving greater efficiency and growth. Reveal Field helps owners meet these needs while providing better service to customers, optimizing resource allocation and enabling greater performance management.
Dispatchers must manage scheduling and dispatch efficiently, taking into consideration multiple time-consuming inputs and touchpoints. Often, dispatchers run up against communication and management challenges. Reveal Field helps them streamline productivity by providing intelligent scheduling, simplified communication capabilities and real-time job visibility.
Learn more about field service industry trends by downloading this free eBook.
Technicians must to keep up-to-date with scheduling changes and provide both customers and dispatchers with visibility into each move. Reveal Field helps technicians improve their day-to-day efficiency and streamline communication with both customers and the back office, while at the same time helping to eliminate no-shows.
End customers struggle with the experience of finding and booking reputable vendors, due to outdated and time-consuming technology and processes. Sources of customer frustration include a lack of visibility; they don’t know who their technician is are when he or she will arrive. Reveal Field helps improve overall experience by enhancing communication with the company and providing an added layer of security by providing this important information.
Reveal Field provides field service organizations like yours with a dispatching solution that is simple to implement and easy to use for both field workers and office employees. Here’s a quick snapshot of the implementation process:
Once you’re up and running, Reveal Field provides immediate, tangible operational benefits.
Streamlined, centralized communication and scheduling:
An enhanced customer experience:
How can I find out more about a field service management software?
There are a number of trends and technologies shaping the success of modern field service operations, automation, mobility, data-based decision making, and system integration. We’ll explore these in detail in an upcoming blog post. In the meantime, you can learn more about what Reveal Field from Verizon Connect can do for your organization here.
Tags: Field management
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