Fleet Management Software: A Buyer's Guide
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Read moreAccording to the results of the 2019 Fleet Technology Trends Survey, conducted for Verizon Connect by Bobit Business Media, the ability to capture customer information and important job details from the field and automatically update records is the most important field service management technology feature for 61% of field service businesses.
56% of those surveyed indicated that a shared, easy-to-view calendar that allows quick access to mobile worker availability and drag-and-drop scheduling is the most important feature.
This desire for automated tech is not surprising, given field service dispatchers often face last-minute emergency requests from customers, yet just as often lack the tools to support in-the-moment decisions about which technicians would be closest and available to take on an emergency job.
Even in non-urgent situations, dispatchers can find themselves devoting an inordinate amount of time to planning out daily, weekly or monthly schedules and finding the right technician to assign to each job slot. The matter is further complicated when technicians are out sick or unexpectedly delayed, and carefully planned schedules must again be rearranged.
That's why we are introducing a smart scheduling feature for our field service management platform, Reveal Field.
What is a smart scheduling and how field services businesses can use it?
Smart scheduler is a new Reveal Field feature that simplifies the task of assigning best-fit resources to any job, resulting in the ability to streamline scheduling decisions for increased efficiency, improved productivity and better customer service.
Dispatchers can schedule assignments based on a technician’s actual availability and travel times versus merely taking a guess as to who would be best to slot in. This makes the process of scheduling both faster and more accurate, while also providing customers with the most suitable technician for the job.
Intelligent scheduling features that simplify a dispatcher's day
Intuitive features and automated scheduling let dispatchers get more done:
Click here to find out how Reveal Field can bring in more efficiency into your business and help you stay on top of all the jobs.
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