HomeTerms of useVerizon Connect Accessibility Conformance Report

Verizon Connect Accessibility Conformance Report

Revised Section 508 Edition

VPAT® Version 2.3 – December 2018

Name of Product/Version: Verizon Connect: Reveal (3.113 – 13 Dec 2019)

Product Description: Verizon Connect: Reveal is a fleet management and telematics platform that enables an organisation to plot and track the location of their vehicles on a map in near real time, and to manage such aspects of the fleet as driver safety, fuel economy, route history, vehicle maintenance and fuel card tracking.

Date: 19th Dec. 2019

Contact information: john.wood@verizonconnect.com

Notes: Verizon Connect: Reveal is a cloud-based Software as a Service (SAAS) product that can be used in the browser on a variety of devices. As a SAAS product, Reveal is continuously updated with frequent new releases to our production environment. This report reflects a snapshot of the product at the time of our initial accessibility audit. Updates to the product that affect Accessibility Conformance will be reflected here in the product version number, the effective date of this version of the report, and in this Notes section.

Evaluation Methods Used: The information contained within this Voluntary Product Accessibility Template (VPAT) is a result of an audit performed by our internal UX Design team in December 2019. This assessment tested the compliance of the web-based Reveal platform.

This testing included extensive manual testing, enactment of the key product use cases through keyboard control and assistive technologies – specifically, the VoiceOver screen reader in Mac OSX and the Narrator screen reader in Windows 10 – for compliance with the WCAG 2.0 A and AA and Section 508 standards.

Verizon Connect Reveal has a set of core functions based around vehicle tracking and the map, and an extensive suite of ancillary tools and functionality. The following use cases were tested for this report.

  • Use of the map to track and read the status of a vehicle
  • Run and read a report
  • Add and edit a driver
  • Access route history through the Replay feature
  • Read an Alert, which communicate key events in the system to the user

Note that untested functionality may have unidentified accessibility issues.

Applicable Standards/Guidelines

This report covers the degree of conformance for the following accessibility standard/guidelines:

Standard/Guideline Included In Report
Web Content Accessibility Guidelines 2.0, at https://www.w3.org/TR/2008/REC-WCAG20-20081211/ Level A (Yes)
Level AA (Yes)
Level AAA (No)
Revised Section 508 standards as published by the U.S. Access Board in the Federal Register on January 18, 2017

Corrections to the ICT Final Rule as published by the US Access Board in the Federal Register on January 22, 2018
(Yes)

Terms

The terms used in the Conformance Level information are defined as follows:

  • Supports: The functionality of the product has at least one method that meets the criterion without known defects or meets with equivalent facilitation.
  • Partially Supports: Some functionality of the product does not meet the criterion.
  • Does Not Support: The majority of product functionality does not meet the criterion.
  • Not Applicable: The criterion is not relevant to the product.
  • Not Evaluated: The product has not been evaluated against the criterion. This can be used only in WCAG 2.0 Level AAA.

WCAG 2.0 Report

Tables 1 and 2 also document conformance with:

  • Chapter 5 – 501.1 Scope, 504.2 Content Creation or Editing
  • Chapter 6 – 602.3 Electronic Support Documentation

Note: When reporting on conformance with the WCAG 2.0 Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.0 Conformance Requirements.

Table 1: Success Criteria, Level A
Criteria Conformance Level Remarks and Explanations
1.1.1 Non-text Content (Level A)
Also applies to:
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Does not support The majority of content in the Verizon Connect Reveal core platform is presented as text content (tables of vehicle information, reports, alerts etc.). Text alternatives have not been provided for non-text content.
1.2.1 Audio-only and Video-only (Prerecorded) (Level A)
Also applies to:
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Does not support Neither audio nor video are employed within the Verizon Connect Reveal core platform.

The Reveal Help Centre features eTutorials and Videos for which we have not provided transcripts or other text equivalents.
1.2.2 Captions (Prerecorded) (Level A)
Also applies to:
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Does not support Neither audio nor video are employed within the Verizon Connect Reveal core platform.

The Reveal Help Centre features eTutorials and Videos for which we have not provided captions.
1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)
Also applies to:
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Supports Neither audio nor video are employed in the Verizon Connect Reveal core platform.

The Reveal Help Centre includes text summaries for all audio and video content with no known exceptions.
1.3.1 Info and Relationships (Level A)
Also applies to:
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Partially supports Although the Verizon Connect Reveal core platform generally presents info and relationships well, there are a number of instances throughout the platform which fall short of full support. These include the Reports navigation and control interface, the “Text Map” vehicle selection process and the “Replay” controls.
1.3.2 Meaningful Sequence (Level A)
Also applies to:
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Partially supports While the Verizon Connect Reveal core platform is generally presented in meaningful sequences for screen-reading and keyboard navigation, some flows such as Create Driver do not currently support this.
1.3.3 Sensory Characteristics (Level A)
Also applies to:
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Partially supports Generally, the Verizon Connect Reveal core platform does not rely solely on sensory characteristics for content and control elements. However, there are some areas such as the Reports section which only partially support this criterion.
1.4.1 Use of Color (Level A)
Also applies to:
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Partially supports While there is broad support for this criterion across the platform, there are several instances where color is the only indicator used to convey specific information. For example, presentation of error messages is inconsistent within the platform and in many cases, color alone is used to differentiate the error message from ordinary text.
1.4.2 Audio Control (Level A)
Also applies to:
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Supports There is no audio within the platform which plays automatically for more than 3 seconds.

In the Reveal Help Centre, none of the audio plays automatically for more than 3 seconds.
2.1.1 Keyboard (Level A)
Also applies to:
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Partially supports The Verizon Connect Reveal core platform is mostly operable by keyboard but there are numerous key areas where expected keyboard functions do not work. These include the “Help” and “My Account” menus within the Global Navigation, Reports controls and the Replay timeline. There are also issues with visible focus in multiple areas of the platform.
2.1.2 No Keyboard Trap (Level A)
Also applies to:
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Partially supports The platform supports this criterion with several exceptions including the Vehicle Status window on the Live Map which opens in a new tab so that the user can only return to the software by closing the current tab.
2.2.1 Timing Adjustable (Level A)
Also applies to:
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Supports Time limits are not used within the Verizon Connect Reveal core platform or Reveal Help Centre.
2.2.2 Pause, Stop, Hide (Level A)
Also applies to:
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Does not support The Vehicle Information panel is the only element within the Verizon Connect Reveal core platform where automatically updated content is presented to the user without controls.
2.3.1 Three Flashes or Below Threshold (Level A)
Also applies to:
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Supports The Verizon Connect Reveal core platform does not contain anything that flashes more than three times in any one second period.
2.4.1 Bypass Blocks (Level A)
Also applies to:
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Does not support While there is some “skip content” functionality within the Reveal Help Centre, there are no mechanisms for bypassing blocks of content within the Verizon Connect Reveal core platform yet.
2.4.2 Page Titled (Level A)
Also applies to:
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Partially supports Pages in general could have more distinct, informative titles.
2.4.3 Focus Order (Level A)
Also applies to:
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Partially supports Focus order is generally logical and consistent across the platform with several exceptions such as the “Create Driver” form and the “Reports” landing page.
2.4.4 Link Purpose (In Context) (Level A)
Also applies to:
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Partially supports Supports generally with a several exceptions across the platform and Help Centre.
3.1.1 Language of Page (Level A)
Also applies to:
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Partially supports The human language for the “Live Map” page can be programmatically determined as it is stated using the “lang” attribute within the HTML tag. However, there are several pages across the platform such as “Replay”, “Reports” and “Alerts” which do not feature the “lang” attribute.

The Reveal Help Centre is correctly formatted for programmatically determining the human language of all pages.
3.2.1 On Focus (Level A)
Also applies to:
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Partially supports Generally within the platform, when any component receives focus, it does not initiate a change of context.
3.2.2 On Input (Level A)
Also applies to:
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Partially supports Generally within the platform, changing the setting of any UI component does not initiate a change of context without advising the user of this behavior.
3.3.1 Error Identification (Level A)
Also applies to:
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Partially supports When input errors are detected in the platform, the offending field is highlighted and a description of the error is given. There are several instances throughout the platform where these descriptions could be more informative and helpful to the user.
3.3.2 Labels or Instructions (Level A)
Also applies to:
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Supports All labels and instructions within the Verizon Connect Reveal core platform are clear.
4.1.1 Parsing (Level A)
Also applies to:
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Supports In content implemented using markup languages, elements have complete start and end tags, elements are nested according to their specifications, elements do not contain duplicate attributes, and any IDs are unique, except where the specifications allow these features. No known exceptions.
4.1.2 Name, Role, Value (Level A)
Also applies to:
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Partially supports Some interface components lack proper “name”, “role” and/or “value” attributes.
Table 2: Success Criteria, Level AA
Criteria Conformance Level Remarks and Explanations
1.2.4 Captions (Live) (Level AA)
Also applies to:
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Supports Neither live audio nor live video are employed in the Verizon Connect Reveal core platform or Reveal Help Centre.
1.2.5 Audio Description (Prerecorded) (Level AA)
Also applies to:
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Does not support There are no audio descriptions provided for pre-recorded video in the Reveal Help Centre. Neither audio nor video are employed in the Verizon Connect Reveal core platform.
1.4.3 Contrast (Minimum) (Level AA)
Also applies to:
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Partially supports Colour contrasts across the platform generally conform to 4.5:1 for standard text and 3:1 for large text. There are two known exceptions – the copyright notice in the page footer and the “no active data found” label found within Replay.
1.4.4 Resize text (Level AA)
Also applies to:
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Partially supports When the content is zoomed to 200% within the browser, content is generally readable aside from some issues with text on the “Reports” page.
1.4.5 Images of Text (Level AA)
Also applies to:
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Supports There are no images of text featured within the Verizon Connect Reveal core platform or Reveal Help Centre.
2.4.5 Multiple Ways (Level AA)
Also applies to:
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Supports There are multiple ways to access all features within the Verizon Connect Reveal core platform and Reveal Help Centre.
2.4.6 Headings and Labels (Level AA)
Also applies to:
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Partially supports While throughout the platform, headings and labels generally describe the topic and/or purpose of content within the corresponding section, there are numerous instances where headings could be re-written to provide more clarity and ease of use for the user.
2.4.7 Focus Visible (Level AA)
Also applies to:
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Partially supports There are multiple instances throughout the Verizon Connect Reveal core platform where focus is not always visible for every component within the interface.
3.1.2 Language of Parts (Level AA)
Also applies to:
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Supports There is no known application of different languages being presented within the Verizon Connect Reveal core platform.
3.2.3 Consistent Navigation (Level AA)
Also applies to:
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Partially supports The global navigation is generally consistent across the Verizon Connect Reveal core platform but there are several instances where this is presented in an inconsistent manner.
3.2.4 Consistent Identification (Level AA)
Also applies to:
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Partially supports Components that have the same functionality within a set of Web pages are generally identified consistently with some exceptions.
3.3.3 Error Suggestion (Level AA)
Also applies to:
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Partially supports While some areas of the platform provide suggestions when errors are detected, it is presented inconsistently across the platform.
3.3.4 Error Prevention (Legal, Financial, Data) (Level AA)
Also applies to:
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Supports This criterion is not relevant to the Verizon Connect Reveal core platform or Reveal Help Centre.
Table 3: Success Criteria, Level AAA

Notes: Neither the Verizon Connect Reveal core platform nor the Reveal Help Centre are intended to conform to Level AAA.

Revised Section 508 Report

Chapter 3: Functional Performance Criteria (FPC)
Criteria Conformance Level Remarks and Explanations
302.1 Without Vision Partially supports The primary mode of operation for the Verizon Connect Reveal core platform is visual. The platform generally provides support for operation using assistive technology with the exception of the “Reports” and “Replay” areas.
302.2 With Limited Vision Partially supports By default, the platform’s UI is presented in high-contrast colors with some specific exceptions. The platform generally supports such functions as browser zoom up to 200% with some issues.
302.3 Without Perception of Color Partially supports The platform provides modes of operation which do not require a perception of color. One known exception is in the presentation of some error states within forms which are currently presented using color as the only differentiator.
302.4 Without Hearing Supports The Verizon Connect Reveal core platform contains no built-in audio.
302.5 With Limited Hearing Supports The Verizon Connect Reveal core platform contains no built-in audio.
302.6 Without Speech Supports The platform does not require speech input, control or operation.
302.7 With Limited Manipulation Partially supports The platform is generally keyboard and assistive technology friendly. Exceptions include the Reports area which only partially supports keyboard-only operation.
302.8 With Limited Reach and Strength Partially supports The platform is generally keyboard and assistive technology friendly. Exceptions include the Reports area which only partially supports keyboard-only operation.
302.9 With Limited Language, Cognitive, and Learning Abilities Partially supports The platform is generally presented with a consistent navigation and presentation with clear labels, headings etc. There are multiple methods of navigating the product and visual cues are provided to enable operation by users with limited language, cognitive and learning abilities.
Chapter 4: Hardware

Notes: While the Verizon Connect Reveal core platform includes a hardware element – Vehicle Tracking Units (VTUs) – this hardware is not user facing and has no controls or interactions for the end user. A VTU is most often installed in the engine compartment of the vehicle and provides GPS positioning and other telemetry to the Verizon Connect Reveal core platform. These data are what is presented to the user in the Verizon Connect Reveal web application as vehicle plots on the map and vehicle telemetry.

Chapter 5: Software
Criteria Conformance Level Remarks and Explanations
501.1 Scope – Incorporation of WCAG 2.0 AA See WCAG 2.0 section See information in WCAG section
502 Interoperability with Assistive Technology
502.2.1 User Control of Accessibility Features Not applicable The Verizon Connect Reveal core platform is not considered platform software as defined by Section 508.
502.2.2 No Disruption of Accessibility Features Supports Verizon Connect Reveal core platform is compatible with operating system and browser accessibility features configured by the user.
502.3 Accessibility Services
502.3.1 Object Information Does not support The Verizon Connect Reveal core platform does not use WAI-ARIA attributes to describe the role, state, and description of user interface elements to Assistive Technologies.
502.3.2 Modification of Object Information Does not support The Verizon Connect Reveal core platform does not use standard HTML or ARIA object roles for maximum compatibility with assistive technologies.
502.3.3 Row, Column, and Headers Partially supports Some areas of the Verizon Connect Reveal core platform use standard HTML attributes to define table structure and relationships, including column and row headers, to Assistive Technologies.
502.3.4 Values Partially supports The Verizon Connect Reveal core platform uses standard HTML object attributes for compatibility with assistive technologies.
502.3.5 Modification of Values Partially supports The Verizon Connect Reveal core platform uses standard HTML object attributes for compatibility with assistive technologies.
502.3.6 Label Relationships Partially supports The Verizon Connect Reveal core platform uses standard HTML object attributes for compatibility with assistive technologies.
502.3.7 Hierarchical Relationships Partially supports Generally, the Verizon Connect Reveal core platform uses standard HTML markup to express hierarchical relationships.
502.3.8 Text Partially supports Generally, the Verizon Connect Reveal core platform renders strings as plain text values in HTML for maximum compatibility with assistive technologies.
502.3.9 Modification of Text Partially supports Generally, the Verizon Connect Reveal core platform renders strings as plain text values in HTML for maximum compatibility with assistive technologies.
502.3.10 List of Actions Partially supports The Verizon Connect Reveal core platform uses standard HTML object attributes for compatibility with assistive technologies.
502.3.11 Actions on Objects Partially supports The Verizon Connect Reveal core platform uses standard HTML object attributes for compatibility with assistive technologies.
502.3.12 Focus Cursor Partially supports With exceptions, the Verizon Connect Reveal core platform uses visual changes to elements to indicate the current position of focus.
502.3.13 Modification of Focus Cursor Partially supports The Verizon Connect Reveal core platform uses standard HTML elements with standard cursor controls for user input.
502.3.14 Event Notification Does not support The Verizon Connect Reveal core platform does not make event notifications available to assistive technology.
502.4 Platform Accessibility Features Not applicable The Verizon Connect Reveal core platform is not considered platform software as defined by Section 508.
503 Applications
503.2 User Preferences Partially supports The Verizon Connect Reveal core platform respects user preferences from platform or OS settings.
503.3 Alternative User Interfaces Not applicable The Verizon Connect Reveal core platform does not provide any alternative user interfaces that function as assistive technology.
503.4 User Controls for Captions and Audio Description
503.4.1 Caption Controls Does not support No caption controls are provided within the Reveal core platform or Reveal Help Centre.
503.4.2 Audio Description Controls Does not support No audio description controls are provided within the Reveal core platform or Reveal Help Centre.
504 Authoring Tools
504.2 Content Creation or Editing (if not authoring tool, enter “not applicable”) See WCAG 2.0 section See information in WCAG section
504.2.1 Preservation of Information Provided for Accessibility in Format Conversion Not applicable
504.2.2 PDF Export Not applicable
504.3 Prompts Not applicable
504.4 Templates Not applicable
Chapter 6: Support Documentation and Services

Notes: At the time of writing, we have just started adding accessibility features and information to the Reveal Help Centre, and until that work is complete this part of the product platform is not as accessible as we would like it to be. We also have not rolled out this information to our customer support teams, although this step will follow the accessibility work on the help centre.

Criteria Conformance Level Remarks and Explanations
601.1 Scope
602 Support Documentation
602.2 Accessibility and Compatibility Features Does not support Documentation for the Verizon Connect Reveal core platform does not yet list and explain the accessibility and compatibility features of the product.
602.3 Electronic Support Documentation See WCAG 2.0 section See information in WCAG section
602.4 Alternate Formats for Non-Electronic Support Documentation Not applicable The electronic versions of the Support documentation are the only versions available.
603 Support Services
603.2 Information on Accessibility and Compatibility Features Does not support Our support team have not yet received training on Accessibility and Compatibility Features.
603.3 Accommodation of Communication Needs Phone: +1 (844) 617 1100
Email: [email protected]
Support services for Reveal