Installer terms and conditions

FM Terms and conditions of supply (Services) ‐ U.S. rev. 03/15

Terms and conditions of supply Verizon Connect
  1. Definitions.

1.1 “Agreement” means these terms and conditions together with the Order and any other document listed on the Order which are specifically incorporated into this Agreement.

1.2 “Change Order” is a document issued by Verizon Connect that alters, amends or modifies the Agreement.

1.3 “Order." A document submitted by Verizon Connect to Service Provider that specifies the Work to be done by Service Provider, the location, the price, the payment terms, and other specifics. The Order together with these terms and conditions and all documents specifically referenced in the Order are the entire agreement between the parties in respect of the Work and no modification shall be effective except by a Change Order. Any document submitted by Service Provider, such as proposals, quotations or scope of work documents, shall be for Service Provider’s convenience only and shall not alter the terms of this Agreement except as specifically stated on the Order.

1.4 “Term.” The Agreement shall become effective on Service Provider’s acknowledgement of the Order, commencement of Work, purchase of materials or components for the purpose of performing any Order, or any other conduct confirming the transaction, and shall remain in effect until all Work is completed under the Order, or such other period as specified on the Order, if any.

1.5 "Work." The services and/or deliverables to be provided by Service Provider, which are specified in an Order.

  1. Work; Change Orders. Service Provider shall provide to Verizon Connect the Work in accordance with the terms and conditions hereof. Verizon Connect may add to, reduce or change the scope of Work by issuing a Change Order. Change Orders shall modify the scope of Work only to the extent specified in such Change Order. All other terms and conditions of this Agreement shall remain in effect. Change Orders may require modification of fees charged and/or delivery schedules. If a Change Order requires a change in fees and/or delivery schedules, Service Provider will immediately notify Verizon Connect in writing. Change Orders shall be deemed accepted by Service Provider upon Service Provider’s acknowledgement of the Change Order, commencement of Work pursuant to the Change Order, purchase of materials or components for the purpose of performing any Order, or any other conduct confirming the transaction.

  2. Contact Person. Service Provider shall designate in writing one individual and one back-up individual, reasonably acceptable to Verizon Connect, to be responsible for communication with Verizon Connect regarding the Work, and otherwise to represent Service Provider in business dealings with Verizon Connect hereunder.

  3. Compliance with Laws. Service Provider shall comply with all laws, statutes, ordinances, codes, rules and regulations of any governmental authority having jurisdiction over the Work or Service Provider. Service Provider shall be responsible for maintaining all permits, inspections, licenses and certifications required by applicable law or regulation necessary to conduct business in the location where the Work is to be performed and to perform the Work.

  4. Prices and Payment Terms. Prices shall be as set forth in the Order. Prices are inclusive of all taxes. Service Provider will indemnify Verizon Connect for all taxes, penalties and interest levied against Verizon Connect which Verizon Connect pays on Service Provider’s behalf. Service Provider accepts exclusive liability for all payroll taxes, including any interest, resulting from amounts paid to any persons used by Service Provider in performing the Work. Service Provider shall invoice Verizon Connect on a timely basis, not later than 60 days after performance of the Work. Invoices not received within 60 days shall be invalid. Verizon Connect shall pay legitimate, approved invoices in accordance with the payment terms specified on the Order. If payment terms are not specified, terms are net 45. Payment will be made electronically or by check, unless otherwise specified on the Order.

  5. Reports and Audits. Service Provider shall, if requested by Verizon Connect, periodically submit a summary report of Work accomplished during a specific period for each job being performed for Verizon Connect under this Agreement. In addition, for any time and materials project, Verizon Connect shall have the right, at any reasonable time, to examine all original cost records, including employees' time sheets, payrolls, records, receiving reports, invoices and all other evidence of expenditure involving this Agreement and the right to audit same.

  6. Nature of Relationship. Service Provider acknowledges that Service Provider and Verizon Connect are independent entities and neither party is an employee, agent, partner or joint venture of the other. Service Provider shall have no right to bind Verizon Connect to any agreement with any third party or to incur any obligation or liability on behalf of Verizon Connect. Service Provider is an independent contractor and shall have sole control over the means, methods, techniques, sequences, and procedures of performing the Work in accordance with Verizon Connect’s specifications and the Order. Service Provider shall be responsible for any and all wages, taxes or benefits that are due and owing to its employees and all other Service Provider personnel.

  7. Insurance. Service Provider shall secure and maintain the type and amounts of insurance as Verizon Connect may reasonably require, which shall at a minimum comply with the stated coverage requirements of the “Insurance Requirements Exhibit” available from Verizon Connect. Service Provider shall promptly provide evidence of the minimum coverage by providing a certificate of insurance acceptable to Verizon Connect. Neither Service Provider’s failure to provide such certificate, nor Verizon Connect's decision to not make such request, shall release Service Provider from its obligation to maintain the minimum coverage required hereunder. Service Provider shall require its subcontractors to carry insurance in the amount, type and form of insurance required by the Agreement. If its subcontractors do not obtain such coverage, Service Provider shall insure the activities of its subcontractors.

  8. Service Provider Personnel. Service Provider agrees to adhere to Verizon Connect's Code of Business Conduct and Ethics. At Verizon Connect's request, after reasonable consultation with Service Provider, Service Provider shall remove any Service Provider employee, subcontractor or supplier that is not satisfactory to Verizon Connect. If requested, Service Provider shall promptly provide a qualified replacement for any removed employee at the same hourly rate. If Service Provider makes a substitution for any Service Provider personnel, no costs of lost productivity occasioned by the change shall be billed to Verizon Connect.

  9. Confidential Information. The parties anticipate that Verizon Connect may disclose confidential information to Service Provider. For purposes hereof, "Confidential Information" means information of Verizon Connect or its customer (i) which relates to the purpose and subject matter of the Work, including computer programs, business and technical information, and data, or (ii) which, although not related to the Work, is nevertheless disclosed hereunder, and which, in any case, is disclosed by Verizon Connect or its customer or an affiliate to Service Provider in document or other tangible form bearing an appropriate legend indicating its confidential or proprietary nature, or which, if initially disclosed orally or visually is identified as confidential at the time of disclosure and a written summary hereof, also marked with such a legend, is provided to Service Provider within fifteen (15) days of the initial disclosure. Service Provider may use Confidential Information of Verizon Connect only for the purposes of this Agreement and the performance of the Work, and shall protect such Confidential Information from disclosure to others, using the same degree of care used to protect its own proprietary information of like importance, but in any case using no less than a reasonable degree of care. Service Provider may disclose Confidential Information received hereunder only as reasonably required to perform its obligations under this Agreement and only to its employees who have a need to know for such purposes and who are bound by signed, written agreements to protect the received Confidential Information from unauthorized use and disclosure. The restrictions of this Agreement on use and disclosure of Confidential Information shall not apply to information that: (i) is in the possession or control of Service Provider at the time of its disclosure hereunder; (ii) is, or becomes publicly known, through no wrongful act of Service Provider; (iii) is received by Service Provider from a third party free to disclose it without obligation to Verizon Connect; or (iv) is independently developed by Service Provider without reference to Confidential Information.

  10. Limited Warranty. Service Provider warrants that Work shall be performed in a professional and workmanlike manner and consistent with generally accepted industry standards. For installation services, Service Provider warrants all Work shall strictly comply with Verizon Connect's written installation instructions. For any breach of the above warranty, Service Provider shall at Verizon Connect's sole option (i) re-perform the non-conforming or defective Work at Service Provider’s cost and expense, (ii) provide substitute Work at no cost to Verizon Connect, (iii) off-set any amounts due Service Provider from Verizon Connect for Verizon Connect to find substitute Work, (iv) reimburse Verizon Connect for substitute Work.

  11. Indemnity for Damage to Property and Injury to Persons. Service Provider shall defend, indemnify, and hold Verizon Connect harmless from any and all claims, liabilities, losses, damages, costs, penalties, interest, and expenses (including attorneys' fees assessed against or incurred by Verizon Connect and in defending the same) which Verizon Connect may incur arising out of a) intellectual property infringement (based upon Service Provider’s failure to follow Verizon Connect instructions), b) Service Provider’s breach of its obligations hereunder; or c) bodily injury (including death) to any person, or property damage, or both, directly or indirectly caused by the act(s) or omission of Service Provider and/or Service Provider's employee(s) or contractor(s) while performing Work for Verizon Connect hereunder. Without limiting the foregoing, such obligation includes claims involving Service Provider’s subcontractors, suppliers and employees.

  12. Indemnity for Federal and State Employment Laws. Service Provider shall defend, indemnify, and hold Verizon Connect harmless from any and all claims, liabilities, losses, damages, costs, penalties, interest, and expenses (including attorneys' fees assessed against or incurred by Verizon Connect and in defending the same) which Verizon Connect may incur arising out of Service Provider's failure to comply with any employment, labor laws or tax laws, regulations and/or rules including, without limitation, laws, regulations and/or rules governing wage, hour and overtime hours, employee benefits, discrimination, verification of legal employment status, harassment, workers' compensation, employment related taxes (including social security, unemployment and withholdings), whether such claim is brought by or on behalf of an employee(s) of Service Provider, or any governmental agency.



  15. Safety. Service Provider shall take all necessary precautions for the protection of the health and safety of its employees, subcontractors and suppliers, as well as Verizon Connect and its customers and other third parties. Service Provider shall be solely responsible for the safety of its employees, subcontractors, suppliers, and other third parties.

  16. Ownership of Information. All Work prepared or developed by Service Provider in the performance of the Work shall be the sole and exclusive property of Verizon Connect. Except as specifically authorized in writing by Verizon Connect, information and any other data developed or acquired by or furnished to Service Provider in the performance of Work shall be used only in connection with the Work and shall be the exclusive property of Verizon Connect. All Work shall be work-made-for-hire and Service Provider agrees to assign and does hereby expressly assign to Verizon Connect all rights, title and interests in and to the Work, including all copyrights, patents, trade dress, and any moral rights. Service Provider will obtain any assignments from other parties, including its employees that it requires to comply with this Section.

  17. Automatic Termination. This Agreement and all Orders will terminate immediately without notice upon the commencement of insolvency, bankruptcy, or similar proceedings by or against Service Provider, any assignment or attempted assignment by Service Provider for the benefit of creditors, or any appointment, or application for such appointment, of a receiver for Service Provider.

  18. Termination for Cause. If Service Provider fails to comply with any of the material terms and conditions of this Agreement including any Order, Verizon Connect may terminate this Agreement and/or any or all Orders upon five (5) days written notice to Service Provider, unless within the period of such notice, all breaches specified therein shall have been remedied.

  19. Termination for Convenience. Notwithstanding anything contained herein to the contrary, Verizon Connect may terminate this Agreement and/or any or all Orders at any time upon written notice to Service Provider. Upon such termination, Service Provider waives all claims for damages as a result of such termination including, but not limited to, loss of profits, idle equipment, labor and facilities, and any claims of subcontractors or suppliers as a result of such termination, and shall accept the value of all Work completed through the date of termination as sole and complete compensation. No termination fee(s) shall be payable by Verizon Connect.

  20. Return of Materials and Payment. Upon the request of Verizon Connect, and in any event, upon the termination of this Agreement or any Work Order, Verizon Connect shall pay Service Provider for all work satisfactorily completed as of the termination date, and Service Provider shall surrender to Verizon Connect all work in progress, if any, and documents pertaining to the business of Verizon Connect previously delivered by Verizon Connect to Service Provider. This provision shall apply to all materials made available or disclosed to Service Provider by any third party in connection with this Agreement or any Work Order.

  21. Notices. Any notice or communication required or permitted to be given hereunder shall be delivered by overnight courier, email or by regular post (registered or certified only), return receipt requested, in each case to the address and contact as set forth on the Order. Such notice will be deemed to be given when received.

    1. Assignment. Service Provider shall not assign this Agreement or any right or interest under this Agreement, nor delegate any work or obligation to be performed under this Agreement, without Verizon Connect's prior written consent. Any attempted assignment or delegation in contravention of this Section shall be void and ineffective.

    2. Continuing Obligations. The following obligations shall survive the expiration or termination hereof: (i) any and all licenses granted hereunder, (ii) any and all limitations of liability and indemnities granted by either party herein, (iii) the payment of taxes, duties, or any money to either party hereunder, and (v) the return of Verizon Connect materials.

    3. Miscellaneous. This Agreement shall be construed under the laws of the Commonwealth of Massachusetts, without regard to its principles of conflicts of law, and excluding any application of the United Nations Convention on Contracts for the International Sale of Goods. This Agreement constitutes the entire understanding of the parties with respect to the subject matter of this Agreement and merges all prior communications, understandings, and agreements. All disputes arising out of the Agreement that cannot be resolved through negotiation shall be brought only in the district and federal courts located in Massachusetts. Each party hereby consents to the exclusive personal jurisdiction and venue of the courts, state and federal, located in Massachusetts. This Agreement may be modified only by a written agreement signed by the parties. This Agreement is executed in the English language and the interpretation and construction of this Agreement shall be based solely on the English language. The failure of either party to enforce at any time any of the provisions hereof shall not be a waiver of such provision, or any other provision, or of the right of such party thereafter to enforce any provision.

    GSA Schedule Flowdown Provisions

    By accepting an Order to perform under a Verizon GSA Multiple Award Schedule Contract, Subcontractor agrees to comply with the following Federal Acquisition Regulation (FAR) clauses, as updated, to the extent applicable to the supplies and/or services to be delivered. Any clauses that do not apply due to the nature of the items provided by Subcontractor shall be deemed self-deleting. The FAR clauses are incorporated by reference in accordance with FAR 52.212-5(e), with the same force and effect as if they were given in full text. The full text of a clause may be accessed electronically at: or GSA’s Solicitation #47QSMD20R0001 online documents. For purposes of this Agreement, with respect to referenced clauses below, “Contractor” will mean “Subcontractor”; “Government” will mean “Verizon”; “Contracting Officer,” “KO,” or “CO” will mean “Verizon MAS Contract Manager,” or his/her representative, except where the clause(s) requires that “Government,” “Contracting Officer,” “KO,” or “CO” retain its initial definition as defined by the Prime Contract clause(s).

    Federal Acquisition Regulations (FAR) and General Services Administration Regulations (GSAR)

    The following FAR/GSAR clauses are required for all transactions:

    The following FAR/GSAR clauses apply only if required:

    Clause Description of when flowdown required
    52.203-13 Contractor Code of Business Ethics and

    If paragraph (d) of FAR 52.203-13 applies
    52.203-15 Whistleblower Protections Under the
    American Recovery and Reinvestment Act of 2009.

    If paragraph (b) of FAR 52.203-15 applies
    52.203-17 Contractor Employee Whistleblower
    Rights and Requirement To Inform Employees of
    Whistleblower Rights.

    If paragraph (c ) of FAR 52.203-17 applies
    52.204-2 Security Requirements.

    If applicable, Subcontractor must maintain its CAGE
    code(s) throughout the life of the contract.
    52.204-9 Personal Identity Verification of
    Contractor Personnel.

    If paragraph (d) of FAR 52.204-9 applies
    52.204-10 Reporting Executive Compensation and
    First-Tier Subcontract Awards.

    Unless otherwise exempt under the clause,
    Subcontractor will provide Verizon reporting as

    52.204-14 Service Contract Reporting

    If paragraph (f) of FAR 52.204-14 applies. Information
    provided will be made available to the public as
    required by section 743 of Division C of the
    Consolidated Appropriations Act, 2010.

    52.204-15 Service Contract Reporting
    Requirements for Indefinite-Delivery Contracts.

    If paragraph (f) of FAR 52.204-15 applies. Information
    provided will be made available to the public as
    required by section 743 of Division C of the
    Consolidated Appropriations Act, 2010.
    52.204-21 Basic Safeguarding of Covered
    Contractor Information Systems.

    If paragraph (c ) of FAR 52.204-21 applies
    52.209-6 Protecting the Government’s Interest
    When Subcontracting with Contractors Debarred,
    Suspended, or Proposed for Debarment.

    If paragraph (e) of FAR 52.209-6 applies
    52.219-8 Utilization of Small Business Concerns.

    If paragraph (e)(1)(v) of FAR 52.212-5 Contract
    Terms and Conditions Required To Implement
    Statutes or Executive Orders—Commercial
    Products and Commercial Services.
    52.222-1 Notice to the Government of Labor

    Applies to the extent Subcontractor is providing labor.
    52.222-3 Convict Labor.

    Applies to the extent Subcontractor is providing labor.
    52.222-19 Child Labor-Cooperation with
    Authorities and Remedies.

    Applies to the extent Subcontractor is providing end
    products for delivery to the Government.
    52.222-21 Prohibition of Segregated Facilities.

    If paragraph (c ) of FAR 52.222-21 applies
    52.222-24 Preaward On-Site Equal Opportunity
    Compliance Evaluation.

    Applies to first-tier subcontractors that meet the
    requirements set forth in the clause.
    52.222-26 Equal Opportunity.

    If paragraph (c )(11) of FAR 52.222-26 applies
    52.222-35 Equal Opportunity for Veterans.

    If paragraph (c ) of FAR 52.222-35 applies
    52.222-36 Equal Opportunity for Workers with

    If paragraph (b) of FAR 52.222-36 applies
    52.222-37 Employment Reports on Veterans.

    If paragraph (g) of FAR 52.222-37 applies
    52.222-40 Notification of Employee Rights Under
    the National Labor Relations Act.

    If paragraph (f) of FAR 52.222-40 applies
    2.222-41 Service Contract Labor Standards.

    If paragraph (l) of FAR 52.222-41 applies. This clause
    does not apply to contracts or subcontracts
    administratively exempted by the Secretary of Labor
    or exempted by 41 U.S.C. 6702, as interpreted in
    Subpart C of 29 CFR Part 4.
    52.222-48 Exemption from Application of the
    Service Contract Labor Standards to Contracts for
    Maintenance, Calibration, or Repair of Certain

    If paragraph (g) of FAR 52.222-37 appliesApplies to
    the extent Subcontractor is providing exempt
    52.222-51 Exemption from Application of the
    Service Contract Labor Standards to Contracts for
    Maintenance, Calibration, or Repair of Certain

    If paragraph (f) of FAR 52.222-51 applies
    52.222-53 Exemption from Application of the
    Service Contract Labor Standards to Contracts for
    Certain Services-Requirements.

    If paragraph (h) of FAR 52.222-53 applies
    52.222-54 Employment Eligibility Verification.

    If paragraph (e) of FAR 52.222-54 applies
    52.222-55 Minimum Wages for Contractor
    Workers Under Executive Order 14026.

    If paragraph (k) of FAR 52.222-55 applies
    52.222-62 Paid Sick Leave Under Executive Order

    If paragraph (m) of FAR 52.222-62 applies
    52.223-1 Biobased Product Certification.

    Applies to the extent Subcontractor is using or
    delivering biobased products (within categories of
    products listed by the USDA in 7 CFR part 3201,
    subpart B) in performance of the contract.

    52.223-3 Hazardous Material Identification and
    Material Safety Data.

    Applies to the extent the Subcontractor is delivering
    any Hazardous material as defined under the latest
    version of Federal Standard No. 313 (including
    revisions adopted during the term of the contract).

    52.223-5 Pollution Prevention and Right-to-Know

    Applies to the extent that Subcontractor is
    performing work on a Federal facility (see 23.1005
    Contract clause.).

    52.223-9 Estimate of Percentage of Recovered
    Material Content for EPA-Designated Items.

    Applies to the extent Subcontractor is delivering
    and/or using EPA-designated item(s) in Subcontract

    52.223-11 Ozone-Depleting Substances and High
    Global Warming Potential Hydrofluorocarbons.

    Applies to the extent Subcontractor is providing
    products that contain or are manufactured with
    ozone-depleting substances.

    52.223-12 Maintenance, Service, Repair, or
    Disposal of Refrigeration Equipment and Air

    Applies to the extent Subcontractor is providing
    maintenance, service, repair or disposal of (1)
    Refrigeration equipment, such as refrigerators, chiller,
    or freezers; or (2) Air conditioners, including air
    conditioning systems in motor vehicles.
    52.223-13 Acquisition of EPEAT®–Registered
    Imaging Equipment.

    Applies to the extent Subcontractor is delivering
    imaging equipment.
    52.223-14 Acquisition of EPEAT®-Registered

    Applies to the extent Subcontractor is delivering
    52.223-15 Energy Efficiency in Energy-Consuming

    If paragraph (b) and (c ) of FAR 52.223-15 applies
    52.223-16 Acquisition of EPEAT®-Registered
    Personal Computer Products.

    Applies to the extent Subcontractor is delivering,
    furnishing personal computer products.
    52.223-18 Encouraging Contractor Policies to Ban
    Text Messaging While Driving.

    If paragraph (d) of FAR 52.223-18 applies
    52.224-2 Privacy Act.

    If paragraph (a)(3) of FAR 52.224-2 applies (for the
    design, development, or operation of a system of
    records on individuals required to accomplish an
    agency function).
    52.224-3 Privacy Training.

    If paragraph (f) of FAR 52.224-3 applies
    52.225-19 Contractor Personnel in a Designated
    Operational Area or Supporting a Diplomatic or
    Consular Mission Outside the United States.

    If paragraph (q) of FAR 52.225-19 applies
    52.225-26 Contractors Performing Private Security
    Functions Outside the United States.

    If paragraph (f) of FAR 52.225-26 applies
    2.226-6 Promoting Excess Food Donation to
    Nonprofit Organizations.

    Applies to orders for the provision, service, or sale of
    food in the US with a value that exceeds the
    threshold specific in FAR 26.404 Contract clause. on
    the date of award
    52.228-3 Workers’ Compensation Insurance
    (Defense Base Act).

    If paragraph (c) of FAR 52.228-3 applies
    52.228-5 Insurance-Work on a Government

    If paragraph (c) of FAR 52.228-5 applies
    52.232-40 Providing Accelerated Payments to Small
    Business Subcontractors.

    If paragraph (c) of FAR 52.232-40 applies
    52.237-10 Identification of Uncompensated

    Applies to the extent required by FAR 37.115-3 Solicitation provision.
    52.247-64 Preference for Privately Owned U.S.-
    Flag Commercial Vessels.

    If paragraph (d) of FAR 52.247-64 applies
    552.211-75 Preservation, Packaging, and Packing.

    Applies to the extent the Subcontractor is delivering

    Subcontractor will manage compliance with security and safety requirements for any of its employees requiring access to Government facilities, Government information or Government information systems including, but not limited to completion of forms, adhering to directives implemented under HSPD-12 and conducting background investigations. Subcontractor will ensure that its employees provide complete and accurate information related to any request for such access, including information needed for background checks. Subcontractor shall provide personnel who successfully pass any required background investigations. Subcontractor will ensure its employees do not remove any Government information from any Government facilities. When required by the Government, Subcontractor will comply with any Government agency security awareness training for its personnel. Any violation of such rules and requirements, unless promptly corrected, shall be grounds for termination of this Contract in accordance with the default provisions hereof.

    Subcontractor agrees to complete a Verizon required business size certification and update it within 30 days after any change to the size status provided to Verizon.

    Subcontractor also certifies the following to the best of its knowledge and belief that it is not presently debarred, suspended, proposed for debarment, or declared ineligible for the award of contracts by any government agency. Subcontractor will immediately notify Verizon should this eligibility status change.