Workforce Management for the Digital Age
Erase that whiteboard and learn more about how the Work platform can help your business run smoother. See how we can Make...
Read moreOur all-in-one appointment scheduling software offers a drag-and-drop calendar to schedule jobs based on field technician availability.
Our field service scheduling software allows dispatchers to schedule jobs on a drag-and-drop calendar and then dispatch those jobs in near-real time directly to field workers.
Your calendar will show the current schedule and allows you to add a new job.
The system will recommend a technician based on their availability, location, skill set and whether they know the customer.
You can sort the list by the recommended tech or the closest one to the job.
Add a description of the job and the customer address and save the job to the calendar.
Receive a job request from a customer.
2Book a job based on technician availability, skill set, location and whether they know the customer.
3Automatically send a customer appointment confirmation.
View job schedule and job details on a mobile device.
2Receive new jobs as they are dispatched.
3Provide job status and proof of service back to the office.
See job status and vehicle location on the live map.
2Provide more accurate ETA to customer.
3Offer a more responsive customer experience.
Get an appointment confirmation and reminder via text message or email.
2Receive a notification when the technician is on the way.
3Once a job is complete, submit a rating and review of the job and technician.
Appointment scheduling and field service software can help improve communication and streamline processes between dispatchers, technicians and customers.
Our fleet tracking and appointment scheduling software are integrated. That means if you want to schedule a job or track a vehicle, you log in to the same place. It means fewer clicks and less hassle, helping you to make quicker decisions and be more productive.
Erase that whiteboard and learn more about how the Work platform can help your business run smoother. See how we can Make...
Read moreA GPS vehicle tracking solution can help you eliminate job dispatch whiteboards. Our field service management software...
Read moreThere are plenty of fleet management solutions out there but how many are actually suitable for fleets running heavy-duty...
Read moreVerizon Connect rated top fleet management provider on G2...
Read moreAppointment scheduling software streamlines field service operations by allowing you to schedule jobs with an easy-to-use drag-and-drop calendar. Rather than using a whiteboard or another manual device, the field service solution quickly shows you who is available for a job and when, and lets you store customer appointment information as well as job history for better work order management and customer experience.
To use our appointment scheduling software, you log in to your FSM software online, go to your calendar, and enter the customer address and the type of job. You can then choose the best technician based on availability and schedule the job on the calendar. Once the job is booked, it gets dispatched right to the technician, so they’re aware of the new job.
Appointment scheduling software is built for the field service industry, including those who have service businesses for plumbing, HVAC, pest control, electrical services, landscaping and other services requiring skilled technicians.
Once an appointment has been booked, you can choose to send an automatic confirmation via text message or email confirming the date, time and job details. The customer will also receive an appointment reminder ahead of the scheduled time, which helps improve customer satisfaction.
Once you book the job, the technician will receive a notification on their mobile app alerting them that a job has been added to their schedule.
Yes, our appointment scheduling software allows you to book a job on multiple technicians’ calendars and for however many days are required.
Our field service management software can help busy dispatchers manage technician calendars more efficiently without having to call techs in the field to find out their availability. The software solution keeps track of all jobs scheduled, so you have a historical record to reference. Keeping electronic records also helps to reduce paperwork.