Appointment scheduling software

HomeSolutionsField service & schedulingField Service Scheduling Software

Field service scheduling software

Our all-in-one appointment scheduling software offers a drag-and-drop calendar to schedule jobs based on field technician availability.

Easy job scheduling on a digital calendar

Our field service scheduling software allows dispatchers to schedule jobs on a drag-and-drop calendar and then dispatch those jobs in near-real time directly to field workers.

View the calendar

Your calendar will show the current schedule and allows you to add a new job.

See smart scheduler recommendations

The system will recommend a technician based on their availability, location, skill set and whether they know the customer.

Sort the list

You can sort the list by the recommended tech or the closest one to the job.

Book the job

Add a description of the job and the customer address and save the job to the calendar.

How Field Service Dispatch works

  • 1

    Receive a job request from a customer.


    Book a job based on technician availability, skill set, location and whether they know the customer.


    Automatically send a customer appointment confirmation.

  • 1

    View job schedule and job details on a mobile device.


    Receive new jobs as they are dispatched.


    Provide job status and proof of service back to the office.

  • 1

    See job status and vehicle location on the live map.


    Provide more accurate ETA to customer.


    Offer a more responsive customer experience.

  • 1

    Get an appointment confirmation and reminder via text message or email.


    Receive a notification when the technician is on the way.


    Once a job is complete, submit a rating and review of the job and technician.

How can appointment scheduling software help me?

Appointment scheduling and field service software can help improve communication and streamline processes between dispatchers, technicians and customers.

  • Give dispatchers one view of everyone’s calendars
  • Keep a historical record of scheduled appointments and customer information
  • Allow technicians to access their calendar from a mobile app (available on Android and iPhone)

What does an integrated system mean?

Our fleet tracking and appointment scheduling software are integrated. That means if you want to schedule a job or track a vehicle, you log in to the same place. It means fewer clicks and less hassle, helping you to make quicker decisions and be more productive.

Useful resources

View all

Frequently asked questions

What is appointment scheduling software?

Appointment scheduling software streamlines field service operations by allowing you to schedule jobs with an easy-to-use drag-and-drop calendar. Rather than using a whiteboard or another manual device, the field service solution quickly shows you who is available for a job and when, and lets you store customer appointment information as well as job history for better work order management and customer experience.

How does appointment scheduling software work?

To use our appointment scheduling software, you log in to your FSM software online, go to your calendar, and enter the customer address and the type of job. You can then choose the best technician based on availability and schedule the job on the calendar. Once the job is booked, it gets dispatched right to the technician, so they’re aware of the new job.

Who is appointment scheduling software for?

Appointment scheduling software is built for the field service industry, including those who have service businesses for plumbing, HVAC, pest control, electrical services, landscaping and other services requiring skilled technicians.

How does the customer know the job has been scheduled?

Once an appointment has been booked, you can choose to send an automatic confirmation via text message or email confirming the date, time and job details. The customer will also receive an appointment reminder ahead of the scheduled time, which helps improve customer satisfaction.

How does the technician know the job has been scheduled?

Once you book the job, the technician will receive a notification on their mobile app alerting them that a job has been added to their schedule.

Can I book a job with multiple technicians or for multiple days?

Yes, our appointment scheduling software allows you to book a job on multiple technicians’ calendars and for however many days are required.

How can appointment scheduling software benefit my small business?

Our field service management software can help busy dispatchers manage technician calendars more efficiently without having to call techs in the field to find out their availability. The software solution keeps track of all jobs scheduled, so you have a historical record to reference. Keeping electronic records also helps to reduce paperwork.

Still have questions?

Schedule time to speak to us and get a demo of our solutions.

How many vehicles in your fleet?

Your information is safe with us. See our privacy policy.

Let us know how we can
contact you.

Your contact details will not be used for any other purpose.

Your information is safe with us. See our privacy policy.

One last thing!

Finally, when is a good time to chat?

Eastern Daylight Time – US & Canada 30 mins required.
Your information is safe with us. See our privacy policy.

Thanks, you're all set.

Your live fleet management consultation is scheduled for:
We'll call you on the phone number you've provided.
While you wait

Sit back as we walk you through the details and possibilities of the Verizon Connect Fleet Tracking platform.
Watch video series