Quickly dispatch jobs to the right technician
With dispatch software solutions, you can easily schedule a job and immediately send that job to the worker in the field on their mobile device. The worker can then see their schedule and report their status through the app, helping to improve communication and customer satisfaction.
Once you have booked a job and assigned a technician, the worker will be alerted of the new job.
Workers can see their up-to-date calendar, including schedule changes and work orders in near real time.
Field technicians can report on job status, so dispatchers are always in the know.
If a worker hasn’t seen a job or is delayed, dispatchers are automatically notified.
How Field Service Dispatch works
Receive a job request from a customer.2
Book a job based on technician availability, skill set, location and whether they know the customer.3
Automatically send a customer appointment confirmation.
View job schedule and job details on a mobile device.2
Receive new jobs as they are dispatched.3
Provide job status and proof of service back to the office.
See job status and vehicle location on the live map.2
Provide more accurate ETA to customer.3
Offer a more responsive customer experience.
Get an appointment confirmation and reminder via text message or email.2
Receive a notification when the technician is on the way.3
Once a job is complete, submit a rating and review of the job and technician.
How can dispatching dispatch software help me?
Using a digital tool to dispatch jobs can help streamline your service business processes.
- Reduce time spent calling technicians in the field for their status
- Allow workers to spend more time with customers rather than on the phone
- Keep a record of jobs done and who did them
- Improve communication between dispatchers, technicians and customers
What does an integrated system mean?
Our fleet tracking and dispatch software are integrated. So if you want to dispatch a job or track a vehicle, you login to the same place. It means fewer clicks and less hassle, helping you to make quicker decisions and be more productive.
Frequently asked questions
What is dispatch software?
Dispatch software digitizes the process of dispatching jobs to technicians in the field service industry. Instead of writing job notes on paper or using a whiteboard to schedule jobs, dispatch software allows you to use an online calendar to book jobs and then send them to technicians who are out in the field, helping you complete more jobs on time.
How does the dispatch solution work?
Dispatch software uses an online calendar to allow dispatchers to book a job for a customer. You enter the customer address, job details, and the time duration, and then book that job on the technician’s schedule. Those job details are then sent to the technician’s mobile app, so they can see their schedule for the day and know what job is next and where.
Who is dispatch software for?
Field service management software is built for the field service industry, including those who perform services for plumbing, HVAC, pest control, electrical and other services requiring skilled technicians.
How do I dispatch my service technician?
Simply by booking a job on the dispatch software calendar, the technician will be notified of that job on their calendar. Whether they take their vehicle home or they start the morning at the office, they can check their job calendar before the start of the day and know what their schedule looks like.
How do I know when the technician is done with a job?
The technician can report on job status through the field service software mobile app: In Progress or Complete.
What happens if I dispatch a job, but the technician doesn’t see it?
Technicians are busy with their work, so it makes sense if they don’t see a job right away. If that’s the case, the dispatcher will automatically be notified that the job hasn’t been viewed by the technician, and they can either call or send a text to the field technician’s smartphone to remind them to view that job.
If I dispatch a job, how will the customer know when the tech arrives?
Our field service dispatch software automatically alerts a customer of the technician’s ETA based on the location of their vehicle once the previous job is complete. If a technician is delayed, it will also notify the customer of that, all through text message or email, helping to improve the overall customer experience.
How can dispatch software help my small business?
Dispatch software helps your business run more smoothly and efficiently by reducing paperwork, improving communication between dispatchers and technicians, keeping a record of all jobs done and by whom, and reducing the need to call technicians while they are working so they can provide the highest level of customer service.