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Service Management Capabilities Propel Best-in-Class Advantage

According to the business and technology analysts at Aberdeen, Best-in-Class field service companies—defined as the top 20% of performers—invest in fleet and field-service technology at three times the rate of poorer-performing businesses. This research report from Aberdeen outlines how Best-in-Class field service companies are investing their technology dollars and the benefits they’re seeing in critical KPIs, including:

  • Fleet utilization
  • Customer retention rates
  • Service level compliance
  • Fuel cost management, and more

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