Fullbay
Heavy-Duty Repair Shop Management Platform
Overview
The Verizon Connect Reveal integration with Fullbay enables telematics data—including mileage, engine hours, and unit location—to flow directly into the shop management platform. This helps shops monitor preventive maintenance schedules, generate service orders before PMs are due, and service fleet vehicles ahead of breakdowns. With connected vehicle data and a streamlined repair workflow, shops can spend less time on manual tracking and more time turning wrenches.
Benefits
- PM Monitoring Automatically creates Service Orders when a PM is past due or coming due—using mileage and engine hour data from Verizon Connect Reveal.
- Streamlined Shop Operations One platform for estimating, invoicing, PM tracking, inventory, reporting, and customer communication.
- Greater Fleet Visibility GPS data from Verizon Connect Reveal flows into Fullbay, providing near real-time visibility into unit locations, engine hours, and maintenance needs.
- Increased Technician Productivity Guided workflows, AI-powered notes cleanup, voice-to-text, and mobile access help keep technicians in the bay—not the back office.
- Faster Invoicing & Payments Generate invoices, issue refunds and manage disputes in a few clicks, and accept multiple payment methods (credit card, ACH, Apple Pay, Google Pay)
- Improved Customer Communication Automated notifications, 2-way texting, and a self-service customer portal keep customers informed on approvals, repair status, and maintenance history.
- Grow Revenue Telematics data from Verizon Connect Reveal helps shops proactively reach out to fleet customers when maintenance is due—helping capture more PM and repair work.
Features
- Estimates & Invoices: Create detailed estimates and convert them to invoices in a few clicks. Customers can review and approve in seconds, speeding up the entire billing cycle.
- Service Orders: Receive repair requests and generate service orders with real-time access to repair data and unit history — everything you need to keep jobs running smoothly.
- Inventory Management: Track parts in real time to avoid over-ordering, low stock, and reporting errors. Maintain optimal stock levels and reduce operational headaches.
- Payments: Accept multiple payment methods, manage disputes and refunds in the app, industry leading fraud and security, and built-in reporting.
- Reporting: Get actionable insights into technician productivity, revenue, inventory valuation, and PM schedules — so you can make smarter decisions faster.
- Customer Communication: Let customers check repair status and compliance updates from their phone or tablet. Keep them informed with text alerts, two-way texting, email, and the Fullbay Customer Portal.
- Integrations: Integrate with industry tools you already use, and discover new ones, all from one place.
- Labor Time and Service Guides: Access detailed wiring diagrams, labor guides, and parts cross-reference data powered by MOTOR—integrated directly into Fullbay for greater efficiency and accuracy.
- GPS Tracking: Get real-time telematics on customer and service truck units within Fullbay—track locations, monitor performance, and stay on top of preventive maintenance schedules.
- Automated Service Orders for Overdue PMs: Fullbay checks preventive maintenance schedules nightly and automatically creates Service Orders when a PM is past due or coming due within 10 days.
- Customer Portal: Give clients direct access to submit repair requests, authorize service orders, communicate via text, make payments, and track preventive maintenance—all in one place.
Partner
Fullbay is a heavy-duty repair shop management platform that enables shops to receive repair requests, invoice customers, and everything in-between. With Fullbay, shop owners and employees get into the shop, get their work done, and get back to their friends and families.