Introducing Field Service Dispatch
Verizon Connect is proud to introduce Field Service Dispatch, our new field service management product tailored for Australian...
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In the field, at the office, in control
Respond to customer requests with greater visibility of tech and job status using field service software. Have everyone log into one system to avoid patching together separate calendars and spreadsheets.
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Simplify scheduling with an easy-to-use calendar
See what field workers are available, schedule service calls and jobs, add customer information and include job details. If a job changes, drag and drop it to a new date and time, and the field technician is notified of the update.
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Easily communicate with field technicians
Dispatch jobs directly to techs and allow them to set job status. Techs can see their schedule and collect signatures, photos and notes – all from the mobile app.
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Improve customer satisfaction and provide more accurate ETAs
Receive notifications if a technician is delayed on a job or has not viewed a job assigned to them. Provide more accurate ETAs to customers using GPS tracking data. Send customers appointment confirmations and reminders.
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Manage your field service operations all in one place
Log into the same system for both GPS fleet tracking and field service software. See job status, schedule a job and track your vehicles in near real-time from a central hub. View the live map and calendar to better respond to emergency jobs.
See howHow Field Service Dispatch works
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Receive a job request from a customer.
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Schedule the job based on technician availability.
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Automatically send a customer appointment confirmation.
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View job schedule and job details in the mobile app.
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Receive new job as they are dispatched.
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Provide job status and proof of service back to the office.
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See job status and vehicle location on the live map.
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Provide more accurate ETA to customer.
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Offer a more responsive customer experience.
Free eBook
3 Tech Trends Shaping Field Service Success
Learn about the changing technology trends in the field service industry and the benefits of using digital tools to help improve your business.
Download nowFeatures
Simple scheduling
Schedule an appointment with an available mobile field service technician with drag-and-drop appointments.
Dispatching
See all open or unassigned jobs, quickly assign and dispatch jobs, and notify technicians of new jobs, all in near real-time.
Job management
Add customer information and job details, including job type, customer address and contact information.
Multi-technician and multi-visit
Schedule jobs that require multiple technicians for large jobs or multiple visits (consecutive or non-consecutive).
Smart notifications
Receive a notification when a job has not been viewed by a technician and find out if there is a delay.
Technician status
View list of jobs for the day and important job details. Report on job status – in progress, paused or complete.
Proof of service
Capture job notes, photos and signatures from the field in the technician mobile app.
Customer notifications
Send text message or email confirmations and reminders for scheduled jobs, including date and time.
Frequently asked questions
What is field service management software?
Field service management software helps businesses manage technicians who perform reoccurring jobs in the field. This includes companies in the HVAC, plumbing, electrical, general contractor and landscaping businesses.
Our Field Service Dispatch software allows you to digitize the way you do work instead of using paper notes, a whiteboard for scheduling, and having to call your technicians to see what is happening on a job. This software is also known as work management software or field service scheduling software.
How does it help my business?
Field Service Dispatch lets everyone who works for you log into the same system to better communicate and perform tasks they previously had to do manually. Dispatchers can put job details into the system rather than on paper notes that can get lost. It can help save you time by not having to call technicians every time there is a job update. It reduces interruptions for the technician while they are trying to complete their work, and it can help your customers see that their scheduled appointment is under control.
How does this benefit my customers?
Most customers in today’s digital environment expect fast and personalized service. When you can provide text and email reminders and confirmations, it helps build a positive reputation for your company. Our system also allows you to better estimate ETAs, so you can offer more time windows.
Many of our customers have to handle emergency jobs that require a quick response. The live map paired with the easy-to-use scheduling feature helps you find the nearest technician and check their schedule to see when you can send them to that job. It all combines to provide a better customer experience – one they will want to tell their friends about.
How long will it take me to learn the system and train my staff?
Our system is designed to be intuitive for everyone. Both dispatchers and technicians have a dedicated onboarding experience through the system to help them learn how it works. They can easily get started using this step-by-step walkthrough of Field Service Dispatch.
Do you have advice for getting my techs to adopt the software?
Our system gives more autonomy for technicians, so there are less back-and-forth phone calls with the back office. It allows them to press a button to set their status and move on with their day. The ease of use of our system paired with the convenience helps make their day easier.
How do I install the software?
You log into the software through your internet browser, so no installation is required. You access the Field Service Dispatch system via your desktop computer, and technicians access their mobile app on their compatible smartphone or tablet.
Do I need GPS fleet tracking to use Field Service Dispatch?
Yes, you’ll need to have our Reveal GPS fleet tracking system. The two solutions work together to give you vehicle and technician data when you need it, all so you can make more efficient and productive decisions about your business. Learn more about fleet tracking.
What customer support do you offer?
We offer training and support to onboard you and your staff, as well as ongoing Customer Support. You are also assigned a dedicated Account Manager who periodically checks in to see how things are going and to answer any questions you may have.