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Welcome to Verizon Connect!

We are so excited about the future with you! Get answers to all your questions in our FAQs.

Will my products change now that the company name has changed?

No. You’ll notice that our name and logo have been updated to reflect our new identity, but your product experience will remain the same.

Will my app change?

The app icon you see on your device will change. Everything else about the app will work as it did before.

Do I need to notify people within my company about your new name?

We’ve sent an announcement regarding the new identity to every contact we have. If there are people in your organisation who may not have received this message, please help us share the news.

Will my login change?

Your login area will change but your login information will remain the same. Any prior links or bookmarks will redirect to the new login area.

Does the company name change affect my billing?

In name only. You will begin to receive bills from Verizon Connect in the next three billing cycles. Please alert your Accounts Payable department to make them aware of the change.

Will my Customer Success representative change?

No. Your dedicated Customer Success representative will continue to handle all of your needs and answer any questions you may have.

Will my contract or trademark agreement change?

No. Your existing contract remains in place. The emails you receive regarding our company’s identity update meet the necessary requirements to maintain your current contract.

I have additional questions. Is there someone who can answer them for me?

Yes, we’re here to answer any and all questions you may have. We encourage you to reach out to your Customer Success rep. Also, you can email us at [email protected]

Still have questions? Email us and we will get your Customer Success Manager to call you right away.