Dispatch software for the services industry

Bring your whole team together. Keeping your mobile workers organised, customers happy and your processes efficient can be a daily struggle for service-based businesses. Our solutions can bring your whole team together, with a clear plan of the jobs that need to be done, in what order and how to get there.

Bring your whole team together. Keeping your mobile workers organised, customers happy and your processes efficient can be a daily struggle for service-based businesses. Our solutions can bring your whole team together, with a clear plan of the jobs that need to be done, in what order and how to get there.

Better fleet visibility

Where are your mobile workers and what are they doing?

It might sound obvious but you’d be surprised how many businesses aren’t monitoring their team. With our online dashboard you can view your entire workforce in real time, and make better decisions about how you deploy your team.

Cost-effective job management

How do you handle incoming jobs? Would you like to handle more jobs for less?

Streamline your work order management – maximising efficiency and minimising costs. Using what our dispatch software knows about your business, such as the cost of the job, worker and equipment availability and existing commitments, it will help you dispatch the right person, at the right time, every time.

Minimise time between jobs

Because customer service is still priority number one.

Our software helps make it possible to service your customers like never before. Delight your existing customers with accurate time windows, efficient service and fast response times. Win new business by doing what your competition can’t.

With optimised routing, more effective communication between your drivers and customer service staff and improved stop scheduling, you’ll be better able to meet demanding service level agreements (SLAs) and keep your customers happy.

Get more done. With less.

Better productivity makes you more profitable.

We can provide you with the tools you need to improve productivity, to analyse what’s working and what isn’t. Identify opportunities to reorganise your routes, save on labour and reduce the time between jobs.

Better reporting has helped service fleets improve asset utilisation, allowing them to increase the number of stops per route while reducing the number of vehicles required. It’s helped them to improve capacity planning, smoothing out the variations as demand changes and minimise overtime.

We save in admin costs, we have OH&S visibility and most importantly, we can log job sheets, review schedules, upload job documentation and job progress, from the field. Plus, we reduce paperwork and bits of important information aren't left on scrap pieces of paper.
Tony Hale, Australian Care Support Network

Get paid sooner. No argument.

Instant digital paper trail improves cash conversion.

Provide your mobile workers with the apps they need to manage work orders, capturing proof of service and digital sign-off on jobs. This data can be immediately synced with your back-office billing systems for faster turnaround, better cash flow and easier resolution of customer disputes.

Workers can process jobs using their smartphone or tablet, easily capturing a range of proof of service details such as verified time spent on the job, GPS location, time-stamped photos of completed work and a customer’s signature.

Features

Every asset. One login.

Our exclusive OEM partnerships, AEMP compatibility and flexible hardware options means you can have all your fleet assets tracked on a single screen.

Help improve asset ROI

Better visibility on how much, and where, your vehicles, trucks & equipment are being used. Redeploy, relocate or realise unused, or underused, assets.

Accurate maintenance

Automated tracking of engine hours and diagnostics improves the accuracy of your maintenance schedule, while preventing unnecessary servicing.

Productive teamwork

Safety and productivity increase when a supervisor is on site, and, with group tracking, you can easily report on how your crews are being managed.

Reduce wear & tear

Use advanced diagnostic sensors to monitor usage, such as excessive engine load, that can shorten the life of your equipment.

Improve asset utilisation

Know what assets you have, where they are and how effectively they're being used. Reassign assets or sell to release funds.

Accurate, real-time ETAs

Deliver great customer service with monitored ETAs in real time. Offer cost-effective ETAs and tight time windows – and stick to them.

Maintenance scheduling

Track vehicle maintenance to easily generate alerts for your own service department or local dealer. Improve the accuracy of your PM program to reduce costs.

Work order management

Use GPS location to navigate between jobs, prioritise work orders based on proximity or help dispatch and allocate resources efficiently.

Resource capacity planning

Plan ahead to cope with seasonal demand, employee leave or one-off contracts. Balance available resources to meet fluctuations in business.

Time on site

Measure actual time spent at a worksite. Improve the accuracy of job costing, productivity benchmarking and planning resource requirements.

Safe driving features

Promote safe driving behavior from basic compliance and vehicle maintenance to near real-time coaching and excessive speeding alerts.

Historical 'what happened here'

Improve the speed and efficiency of internal investigations for damage claims or accidents, easily replaying the sequence of events.

Prompt alerts

Choose the bahaviour that triggers the alert (excessive speeding, idling, harsh braking, engine on, geofence violation etc.) and who receives it.

Custom mobile forms

Build your own digital forms (DVIR, work orders etc.) that can be completed using a mobile device and replace hard-copy paper forms.

Define custom sites

Mark your map with perimeters (also referred to as POIs or landmarks) to identify areas of interest such as depots, customers, jobsites or prohibited locations.

Worker identification

Secure worker IDs make it easy to report by employee, including driving hours, time on site and DVIRs.

Meet demanding customer SLAs

Comply with specific customer requirements including recurring jobs, time windows as well as driver or vehicle attributes.

Job costing tools

Factor in all associated costs when calculating routes – fixed and per-kilometre, labour, overtime, even accommodation for overnight trips.

Smartphone and tablet friendly

Compatible with most popular smartphones and tablets to minimise hardware costs and improve usability for mobile workers.

Dashboard

The central hub that brings clarity to massive amounts of location data, configurable by industry and operational performance KPIs.

Third-party shared views

Securely share a restricted view of your fleet activities to outside contractors or third parties. Ideal for storm recovery or disaster response work.

Idle management

Monitor and minimise unnecessary idling to reduce fuel spend.

Fleetmatics, Telogis and Networkfleet have come together. Learn more.