Field service management software

Organise and grow your mobile business by making the best use of employees, vehicles and equipment

Organise and grow your mobile business by making the best use of employees, vehicles and equipment

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Improve your field visibility

Simply login to view your entire workforce in the field - what’s happening now, where they’ve been and where they’re going.

Cost-effective job management

Knowing your fixed and variable costs, along with available resources and job requirements, you can schedule and assign jobs to the right person, at the right time.

Minimise time between jobs

Determine, not just the best route between two points, but the best order to complete the day’s work orders. Help reduce miles driven and time spent behind the wheel.

Less paperwork, faster reporting

Turn regular paper forms into electronic ones that technicians can complete on the go. Save time and get quicker access to your data.

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Territory planning tools

Using information about how your business is set-up, where your customers are, your technician availability and workloads, you can automatically generate work territories that intelligently allocate jobs to technicians, and maximise profits.

Factors can include driving distance, workload, fieldworker schedules, vehicle capacity and distance to the nearest depot.

Job assignment can be manually adjusted as needed, or constraints can be set-up (driver preference or time windows) in order to meet business and customer needs.

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Book the right time, every time

Job scheduling software simplifies the process of finding a time that suits both you and the customer – and then arranges all those jobs in the most efficient order for your mobile workers.

Search thousands of available time slots in a matter of seconds, factoring in all the relevant data about your running costs and resource availability (drivers and vehicles), to help you choose the most cost-effective time to book in a new job.

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Get it right from the get go

Have a mobile worker’s jobs delivered direct to their mobile device. Right from the start of their shift they’ll know exactly what they’re doing and where they’re going. Include all the information they need about each job or delivery including specific customer requests and turn-by-turn navigation.

See how the Verizon platform can optimise your workflow
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Bring your own device

Empower your workers with fully-featured work order management software that’s compatible with the smartphones and tablets they already use. Jobs can be added, updated or reassigned, and then automatically synchronised with your back office database.

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Flexible forms

Job forms can be customised to match the exact needs of each work order – collect relevant information such as site details, photographs and customer signature verification and upload it to the back office instantly.

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Make a great plan even better

Historical work performance is reviewed automatically and analysed to help you optimise operations, reduce unnecessary miles and improve on-time deliveries.

Review the day’s performance to make sure optimised plans are workable and discover opportunities to fine-tune tomorrow’s plan. Help your drivers to be even more efficient, and service more customers in less time.

Features

Works offline

Completed DVIR form data entered offline is automatically synchronised as soon as the device connects to the internet.

Data security

Driver IDs, logins and restricted access means customer data is secure, and safely backed up in carrier-grade data centre with full reporting options.

Electronic signatures

Proof of Service forms can be electronically signed using their touch-screen device and stored securely for audit purposes.

Flexible forms

DVIR forms can be customised to meet the specific needs of any equipment or vehicles being inspected to improve usability.

Meet tough SLAs

Keep customers happy and win more business by more easily accommodating specific customer needs including strict time windows.

Cloud-based reporting

Access all your customer records, including quotes, invoices, job reports and work history, using a secure web portal.

Location aware

GPS hardware collects location data as well as movement to automate change of status for accurate HOS reporting.

Fleetmatics, Telogis and Networkfleet have come together. Learn more.