Field service management software

Keeping your mobile workers organised and on track can be a challenge – no matter what industry you’re in. The right field service software can help you organise and grow your mobile business, as well as making the best use of what you have - employees, vehicles and equipment.

Keeping your mobile workers organised and on track can be a challenge – no matter what industry you’re in. The right field service software can help you organise and grow your mobile business, as well as making the best use of what you have - employees, vehicles and equipment.

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Improve your field visibility

Simply login to view your entire workforce in the field - what’s happening now, where they’ve been and where they’re going.

Cost-effective job management

Knowing your fixed and variable costs, along with available resources and job requirements, you can schedule and assign jobs to the right person, at the right time.

Minimise time between jobs

Determine, not just the best route between two points, but the best order to complete the day’s work orders. Help reduce miles driven and time spent behind the wheel.

Less paperwork, Faster reporting

Turn regular paper forms into electronic ones that technicians can complete on the go. Save time and get quicker access to your data.

Territory planning tools

Using information about how your business is setup, where your customers are, your technician availability and workloads, you can automatically generate work territories that intelligently allocate jobs to technicians, and maximise profits.

Factors can include driving distance, workload, fieldworker schedules, vehicle capacity and distance to the nearest depot.

Job assignment can be manually adjusted as needed, or setup constraints – such as driver preference or time windows – to meet business and customer needs.

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Book the right time, every time

Job scheduling software simplifies the process of finding a time that suits both you and the customer – and then arranges all those jobs in the most efficient order for your mobile workers.

Gantt chart

Search thousands of available time slots in a matter of seconds, factoring in all the relevant data about your running costs and resource availability (drivers and vehicles), to help you choose the most cost-effective time to book in a new job.

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Get it right from the get go

Have a mobile worker’s jobs delivered direct to their mobile device. Right from the start of their shift they’ll know exactly what they’re doing and where they’re going. Include all the information they need about each job or delivery including specific customer requests and turn-by-turn navigation.

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See how the Verizon platform can optimise your workflow
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Bring your own device

Empower your workers with fully-featured work order management software that’s compatible with the smartphones and tablets they already use. Jobs can be added, updated or reassigned, and then automatically synchronised with your back office database.

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Phone forms

Flexible forms

Job forms can be customised to match the exact needs of each work order – collect relevant information such as site details, photographs and customer signature verification and upload it to the back office instantly.

Make a great plan even better

Historical work performance is reviewed automatically and analysed to help you optimise operations, reduce unnecessary miles and improve on-time deliveries.

Review the day’s performance to make sure optimised plans are workable and discover opportunities to fine-tune tomorrow’s plan. Help your drivers to be even more efficient, and service more customers in less time.

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Flexible hardware

Choose from factory-fitted or aftermarket vehicle GPS hardware, or just use the driver’s mobile device to track driving hours and complete inspection reporting.

Works offline

Completed DVIR form data entered offline is automatically synchronised as soon as the device connects to the internet.

Data security

Driver IDs, logins and restricted access means customer data is secure, safely backed up in carrier-grade data centers with full reporting options.

Electronic signature

HOS and DVIR reports can be electronically signed using their touch-screen device and stored securely for audit purposes.

Help stay compliant

Meet all relevant legal mandates including DVIR, HOS and FSMA with accurate electronic reporting and mobile forms.

Flexible forms

DVIR forms can be customised to meet the specific needs of any equipment or vehicles being inspected to improve usability.

Traffic regulations

Monitor compliance with posted speed limits, truck legal routes and HAZMAT restrictions to help your drivers avoid traffic infringements.

Meet tough SLAs

Keep customers happy and win more business by more easily accommodating specific customer needs including strict time windows.

Cloud-based reporting

Access all your customer records, including quotes, invoices, job reports and work history, using a secure web portal.

Fuel card compliance

Track fuel card usage and automatically identify suspicious transactions using smart algorithms that minimise fuel card fraud.

Location aware

GPS hardware collects location data as well as movement to automate change of status for accurate HOS reporting.

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