How fleet management helps field services companies

Delivering a service means one thing to your customers – delivering. Often the service itself is vital; an incredible inconvenience to the customer experiencing the downtime, or a cost-mounting emergency to a business that has ground to a halt. Maximise the reach and impact of your fleet, get to jobs more quickly and do more of them daily with fleet management solutions.

Delivering a service means one thing to your customers – delivering. Often the service itself is vital; an incredible inconvenience to the customer experiencing the downtime, or a cost-mounting emergency to a business that has ground to a halt. Maximise the reach and impact of your fleet, get to jobs more quickly and do more of them daily with fleet management solutions.

When your customers need you now

Few things are more frustrating than unexpected loss of service. An electricity outage, a boiler breakdown, a water leak… when something goes wrong it is nearly always an emergency in the eyes of your customers. Responding to these situations quickly is not only vital to them, it is crucial to your business – those that deliver the resolution fastest often secure the biggest fanbase.

GPS tracking gives you the precise location of your vehicles, enabling you to quickly deploy the nearest available engineer to the most pressing problem. And with Live Map and en route tracking, you can reassure your customers that your team is on its way, providing accurate ETA’s and keeping your drivers one step ahead with optimal routing and traffic monitoring.

Speed does not need to come at a cost of safety

The service industry has a unique challenge in that often the fastest provider is considered the best provider. While this is an unavoidable fact, being fast to site does not need to be at the expense of driver safety. Total fleet visibility, accurate routing and in-the-moment tracking can all help to ensure that drivers make it to their destination in the quickest way possible, and monitoring undesirable behaviour such as speeding, harsh braking, dangerous cornering and ‘off piste’ routing mean that your drivers’ safety, your assets security and you company’s reputation is never at the expense of speed.

Help reduce fuel costs & unauthorised usage

Increasing productivity whilst reducing operating costs is a common challenge amongst all industries. In the services sector, it is magnified by the need to meet multiple customer expectations in multiple locations quickly, often 24 hours a day, 7 days a week. GPS vehicles tracking provides visibility into vehicle location, fuel usage, speed and mileage, and other insights into driver behaviour enabling service companies to reduce operating and capital costs by knowing immediately where those costs are greatest and excessive.

Vehicle idling is often a big potion of a fleet operating costs – by knowing where your drivers are, and when the vehicle is idling unnecessarily you can flag when this is not appropriate and coach on better driver habits. And when your drivers should not be driving, you can set up alerts to show out of hour and unauthorised vehicle usage, helping to drive down unnecessary mileage and vehicle maintenance costs.

Meet demanding customer SLAs

Flexible planning tools help you meet specific customer service level agreements (SLAs) including multiple shifts, service windows, driver or vehicle attributes. Use GPS location to navigate between jobs, prioritise work orders based on proximity or help dispatch and allocate resources efficiently. Smartphone and tablet friendly to minimise hardware costs and improve usability for mobile workers.

Features

Every asset. One login.

Our exclusive OEM partnerships, AEMP compatibility and flexible hardware options means you can have all your fleet assets tracked on a single screen.

Help improve asset ROI

Better visibility on how much, and where, your vehicles, trucks & equipment are being used. Redeploy, relocate or realise unused, or underused, assets.

Accurate maintenance

Automated tracking of engine hours and diagnostics improves the accuracy of your maintenance schedule, while preventing unnecessary servicing.

Capacity planning

Monitor payload capacity to make sure all your trucks are being fully utilised. Minimise unnecessary trips while staying within legal limits.

Reduce wear & tear

Use advanced diagnostic sensors to monitor usage, such as excessive engine load, that can shorten the life of your equipment.

Protect against false claims

Defend your team against false liability claims by verifying their location, safe driving or vehicle movement with accurate GPS data.

Improve asset utilisation

Know what assets you have, where they are and how effectively they're being used. Reassign assets or sell to release funds.

Maintenance scheduling

Track vehicle maintenance to easily generate alerts for your own service department or local dealer. Improve the accuracy of your PM program to reduce costs.

Safe driving features

Promote safe driving behavior from basic HOS compliance and vehicle maintenance to near real-time coaching and speeding alerts.

Historical 'what happened here'

Improve the speed and efficiency of internal investigations for damage claims or accidents, easily replaying the sequence of events.

Prompt alerts

Choose the condition that triggers the alert (speeding, idling, harsh braking, engine on, geofence violation etc.) and who receives it.

Custom mobile forms

Build your own digital forms (DVIR, work orders etc.) that can be completed using a mobile device and replace hard-copy paper forms.

Meet demanding customer SLAs

Flexible planning tools to meet specific customer service level agreements (SLAs) including multiple shifts, service windows, driver or vehicle attributes.

Smartphone and tablet friendly

Compatible with most popular smartphones and tablets to minimise hardware costs and improve usability for mobile workers.

Optimised truck-legal routes

Commercial navigation and delivery route planner that complies with truck route restrictions based on size, weight and load type. Route feedback from over 140,000 users.

On-premise navigation

Comply with customer delivery requirements with navigation right to the loading dock. Improve compliance, driver efficiency and customer satisfaction.

Enterprise dashboard

The central hub that brings clarity to massive amounts of location data, configurable by industry and operational performance KPIs.

Idle management

Monitor and minimise unnecessary idling to reduce fuel spend. Idling gets 0MPG and can incur penalties in some states.

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