Free access through September1
Free access through September1

Field service management software

With Reveal Field from Verizon Connect, you can schedule and manage jobs, dispatch them to field technicians, and provide ETAs to customers with notifications.

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In the field, at the office, in control

Respond to customer requests with greater visibility of technicians and job status using field service software. Have everyone log in to one system to avoid project management using separate calendars and spreadsheets to increase productivity at the job site and in the back office.

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Simplify scheduling with an easy-to-use calendar

See which field workers are available, schedule service calls and jobs, add customer information and include job details. If a job changes, drag and drop it to a new date and time, and the field technician is notified of the update.

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Easily communicate with field technicians

Dispatch jobs directly to techs and allow them to set job status. Field staff can see their schedule and collect signatures, photos and notes – all from the mobile application.

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Improve customer satisfaction with ETA notifications

Automatically alert customers of ETAs and delays using GPS tracking data. Dispatchers receive an alert if a technician hasn’t viewed a job, and customer appointment notifications and reminders can be automated.

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Manage your field service operations all in one place

Log in to the same SaaS system for both GPS fleet tracking, asset management and field operations. See job status, schedule a job and track your vehicles and assets in near real time from a central hub. View the live map and calendar to better respond to emergency jobs.

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How Reveal Field works

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    Receive a job request from a customer.

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    Schedule the job based on technician availability.

    3

    Automatically send a customer appointment confirmation.

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    View job schedule and details in the mobile app.

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    Receive new jobs as they are dispatched.

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    Provide job status and proof of service back to the office.

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    See job status and vehicle location on the live map.

    2

    Provide more accurate ETAs to customer.

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    Offer a more responsive customer experience.

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    Get an appointment confirmation and reminder via text message or email.

    2

    Receive a notification when the technician is on the way.

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    Once a job is complete, submit a rating and review of the job and technician.

Features

Simple scheduling

Schedule an appointment with an available mobile field service technician with drag-and-drop appointments.

Dispatching

See all open or unassigned jobs, manage job ticketing, and notify technicians of new jobs, all in near real-time.

Job management

Add customer information and job details, including job type, customer address and contact information.

Multi-technician and multi-visit

Schedule jobs that require multiple technicians for large jobs or multiple visits (consecutive or non-consecutive).

Notifications

Receive a notification when a job has not been viewed by a technician and find out if there is a delay.

Technician status

View list of jobs for the day and important details. Report on job status – in progress, paused or complete.

Proof of service

Capture job notes, photos and signatures from the field in the technician mobile app.

Customer notifications

Send appointment reminders and confirmations to customers and provide ETA notifications via email or text message.

Customer ratings

Ask your customers to provide ratings of the technician and job.

Customer reviews

Ask your customers to provide reviews of the technician and job.

Ratings and reviews dashboard

View company and technician performance over time.

Frequently asked questions

What is field service management software?

Field service management software (FSM software for short) helps field service companies manage technicians who perform reoccurring jobs in the field. This includes companies in the HVAC, plumbing, electrical, general contractor and landscaping businesses.

Our Reveal Field software allows you to digitise the way you do work instead of using paper notes, a whiteboard for scheduling, and having to call your technicians to see what is happening on a job. This software is also known as work order management or mobile workforce management software.

How does this software solution help my field service business?

Whether you are a small business or have a large team on the road, Reveal Field lets everyone who works for you log into the same system to better communicate and perform tasks they previously had to do manually. Dispatchers can put job details into the system rather than on paper notes that can get lost. It can help you imporve productivity by not having to call technicians every time there is a job update. It reduces interruptions for the technician while they are trying to complete their work, and it can help your customers see that their scheduled appointment is under control.

How does this benefit my customers?

Most customers in today’s digital environment expect fast and personalised service. When you can provide text and email reminders and confirmations, it helps build a positive reputation for your company. Our field service management solution also allows you to better estimate ETAs, so you can offer more precise time windows.

Many of our customers have to handle emergency jobs that require a quick response. The live map paired with the easy-to-use scheduling feature helps you find the nearest technician and check their schedule to see when you can send them to that job. It all combines to provide a better customer experience – one they will want to tell their friends about.

How long will it take me to learn the system and train my staff?

Our FSM solution is designed to be intuitive for everyone. Both dispatchers and technicians have a dedicated onboarding experience through the system to help them learn how it works. They can easily get started using this step-by-step walkthrough of Reveal Field.

Do you have advice for getting my techs to adopt the software?

Our system gives more autonomy for technicians, so there are less back-and-forth phone calls with the back office. It allows them to press a button to set their status and move on with their day. The ease of use of our system paired with the convenience helps make their day easier.

How do I install the Reveal Field software?

You log into the software through your internet browser, so no installation is required. You access the Reveal Field system via your desktop computer, and technicians access their field service app on their compatible iphone, ipad or android mobile device.

Do I need GPS fleet tracking to use Reveal Field?

Yes, you’ll need to have our Reveal GPS fleet tracking system. The two solutions work together to give you vehicle, IoT and technician data when you need it, all so you can make more efficient and productive decisions about your business. Learn more about fleet tracking.

What customer support do you offer?

We offer training and support to onboard you and your staff, as well as ongoing Customer Support. You are also assigned a dedicated Account Manager who periodically checks in to see how things are going and to answer any questions you may have.

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