Field service management software

Field service management software (FSM software for short) helps field service companies manage technicians who perform reoccurring jobs in the field. This includes companies in the HVAC, plumbing, electrical, general contractor and landscaping businesses.

Our Reveal Field software allows you to digitise the way you do work instead of using paper notes, a whiteboard for scheduling, and having to call your technicians to see what is happening on a job. This software is also known as work order management or mobile workforce management software.

Whether you are a small business or have a large team on the road, Reveal Field lets everyone who works for you log into the same system to better communicate and perform tasks they previously had to do manually. Dispatchers can put job details into the system rather than on paper notes that can get lost. It can help you imporve productivity by not having to call technicians every time there is a job update. It reduces interruptions for the technician while they are trying to complete their work, and it can help your customers see that their scheduled appointment is under control.

Most customers in today’s digital environment expect fast and personalised service. When you can provide text and email reminders and confirmations, it helps build a positive reputation for your company. Our field service management solution also allows you to better estimate ETAs, so you can offer more precise time windows.

Many of our customers have to handle emergency jobs that require a quick response. The live map paired with the easy-to-use scheduling feature helps you find the nearest technician and check their schedule to see when you can send them to that job. It all combines to provide a better customer experience – one they will want to tell their friends about.

Our FSM solution is designed to be intuitive for everyone. Both dispatchers and technicians have a dedicated onboarding experience through the system to help them learn how it works. They can easily get started using this step-by-step walkthrough of Reveal Field.

Our system gives more autonomy for technicians, so there are less back-and-forth phone calls with the back office. It allows them to press a button to set their status and move on with their day. The ease of use of our system paired with the convenience helps make their day easier.

You log into the software through your internet browser, so no installation is required. You access the Reveal Field system via your desktop computer, and technicians access their field service app on their compatible iphone, ipad or android mobile device.

Yes, you’ll need to have our Reveal GPS fleet tracking system. The two solutions work together to give you vehicle, IoT and technician data when you need it, all so you can make more efficient and productive decisions about your business. Learn more about fleet tracking.

We offer training and support to onboard you and your staff, as well as ongoing Customer Support. You are also assigned a dedicated Account Manager who periodically checks in to see how things are going and to answer any questions you may have.

The smart scheduler feature provides suggestions for a technician based on the job details. Instead of searching through dozens of tech names, it will make suggestions for the best worker based on their schedule, skill set and location. This helps dispatchers quickly find a suitable tech for emergency jobs or to book any job without having to search through all the tech options.