Meeting customer requirements
Service Level Agreements (SLAs) are often part of a contract between you, the service provider, and your customer. They can include things such as when and how work is done. Our software can be setup to comply with any job requirements, and organise your people, vehicles and equipment to do it all as efficiently as possible.
- Time windows
- Driver qualifications
- Vehicle type & capacity
- Security clearance
Store notes for individual customers
When it comes to great customer support, one size doesn’t fit all. There are always those little things that some customers want done differently.
You can store notes on a customer’s record, such as where to find the keys for the forklift or to cover the fish bowl when spraying for pests, and have them included on the route information provided to the driver.Try a demo
Specific delivery days, times, and drivers
In most industries, timing is everything. For example, if you’re in the food and beverage business your customers most likely have strict requirements on when deliveries should be made.
Individual routes can be customised to specify the frequency, driver and time windows for any deliveries.
Last minute or ad hoc jobs
Customers don’t always plan ahead. Perhaps most of your jobs are on a regular cycle, but you get a call for an urgent pickup out of the blue. How can you accommodate the customer without disrupting the existing schedule? Simply add a new customer job, assign the appropriate driver, and determine their expected time of arrival at the customer’s location.
Existing jobs are automatically reorganised to minimise interference. Send these ad hoc jobs to the driver’s navigation device, re-routing them to the new customer.Try a demo
Proactively manage delays
Sometimes your drivers get held up by traffic or a mechanical breakdown. These delays will obviously impact your customers, but you can take the sting out of the hold-ups by proactively managing the delay.
For example, you could re-route another driver to cover for the delayed driver, or simply contact the customer to inform them of the delay and the new ETA.
Faster customer response
See the real-time status and location of each customer's delivery, allowing you to respond quickly to any questions they might have.
Serve more customers in less time
Experience better communication with your fleet giving you the ability to re-route drivers at a moment's notice.
Reports can serve as electronic delivery confirmation notices for both you and your customers. Notices are easily forwarded to give your customers real-time satisfaction.