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Your business now vs your business with Reveal Field

By Holly Dempster March 18, 2021

Fleet-reliant businesses face many unique challenges. With workers out of sight and on the road most of the time, it can be difficult to keep track. Necessary parts of the job, like scheduling, dispatch and job admin can be time-consuming. And it’s not always easy to be confident that your business is operating as efficiently as possible.

Reveal Field can help.

Once in place, you can monitor and manage your workforce, schedule and dispatch in seconds, and deliver near real-time ETA updates to your customers. Here’s an insight into what your working life could be like with Reveal Field.

Scheduling and dispatch

Your business now: Scheduling and dispatch comprise multiple tasks, sometimes across different systems. Updating the field can be time-consuming. Dispatchers may need to contact fieldworkers to confirm availability.

With Reveal Field: Dispatchers can remotely view fieldworker availability and schedule new jobs. New job notifications are automatically sent to field workers via sat nav or mobile device. Drivers and technicians can update job status from site or on the road, marking tasks as in progress, paused, or complete.

Capturing job information

Your business now: Fieldworkers must manually collect customer signatures, site photographs and job notes, uploading them later. This can potentially lead to delays and human error.

With Reveal Field: Fieldworkers can digitally capture and upload job information instantly – signatures, photographs, notes and more. All information is stored in a secure central portal, giving everyone access to information as soon as they need it.

Monitoring efficiency

Your business now: With minimal visibility into fieldworker activity, it can be difficult to spot inefficiencies and monitor productivity. Often, fleet managers don’t know exactly where drivers and technicians are spending most of their time. 

With Reveal Field: Fleet managers can easily view how long fieldworkers have spent on site and on the road. Activity summaries can be broken down by date range, customer, vehicle and driver.

Keeping customers informed

Your business now: Dispatchers may have to manually confirm that drivers have received and accepted new customer requests. In the event of a delay, drivers inform HQ. This information is then relayed to the customer.

With Reveal Field: Dispatchers receive an alert if a driver has not viewed and accepted a job. Once accepted, customer appointment notifications and reminders are automated. In the event of delays, customers are automatically updated with new ETAs.

Discover Reveal Field

Schedule


Schedule appointments with the drag-and-drop calendar with technician suggestions based on availability, skillset and location.

Dispatch


See all open or unassigned jobs, quickly assign and dispatch jobs and notify technicians of new jobs, all in near real-time.

Inform


Add customer information and job details, including job type, customer address and contact information.

Communicate


Receive alerts when jobs are accepted. Automatically notify customers of ETAs.

Stay on track


View a list of jobs for the day and important job details. Report on job status – in progress or complete.


Want to see Reveal Field in action? Schedule a demo today. It’s free and takes just 15 minutes.


Holly Dempster

Holly is the Marketing Specialist for UK & Ireland, Verizon Connect. With 4 years' experience in the IT Sector and a Journalism degree, her passion lies in the power of content. Holly's focus areas to date include, Digital, Channel and Consultative Marketing.


Tags: Customer service, Productivity & efficiency, Cost control, Dispatching & scheduling, Safety, Payroll

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