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Introducing Verizon Connect Integrated Video

By Holly Dempster March 11, 2020

In a recent survey conducted by Verizon Connect, 19% of fleet managers  said that the most common cause of accidents involving their vehicles was due to inappropriate driver behaviour such as speeding, harsh acceleration and heavy braking. With safety being of paramount importance to any company operating a fleet, it is crucial that business owners look to new and developing technologies to help them tackle these poor practices and mitigate against fraudulent claims when their drivers are not at fault.

With modern integrated video solutions, fleet managers could promote vehicle and driver safety, boost security and increase cost savings across their organisation, particularly when integrated with existing fleet management systems.

But not all solutions are created equal and do not offer the same benefits or leverage next generation technology like artificial intelligence (AI). With Verizon Connect Integrated Video, fleet managers can realise all of the benefits of an advanced dashcam solution, providing both peace of mind and the confidence that if something unfortunately does go wrong, they have the evidence they need to help find the cause quickly.

What are the top benefits of Verizon Connect Video?

Integrated Video seamlessly connects to the Reveal Platform to provide fleets, managers and drivers with a whole host of benefits. Overall, organisations can:

  1. Review harsh driving footage.
  2. Better protect their brand and company reputation.
  3. Support insurance premiums and discount negotiations.
  4. Mitigate risk.

Specifically fleets can utilise:

AI filtering and machine learning: Our AI-based video analytics filter out inconsequential events and classify them correctly based on preset parameters, specified by each customer. For additional system improvement, our underlying machine learning allows the system to continually refine classifications while our employees simultaneously solicit customer feedback to fine-tune classification descriptions. The result is a solution that accurately assesses each customer’s unique circumstances related to how their fleet operates.

AI-based analytics: Solutions from Verizon Connect save fleet managers valuable time by applying AI algorithms to analyse every video, classifying them by type of event/severity level (e.g. collision, harsh driving event, near-miss, etc.). This can save managers from having to sort through hours of video and resulting in little for them to review or act on unless notified by the system.

Video as proof: For heavy-duty vehicles and fleets, false accusations can lead to potentially costly consequences. Solutions from Verizon Connect provide near-real time access to footage from any point in time in a vehicle’s journey and the video is available on the mobile app or Reveal on the web within a few minutes. This can help protect drivers, commercial vehicles and companies against false claims by enabling fleet managers to access video snippets from the date and time of the alleged event to instantly disprove liability in the face of a false claim.

Advanced coaching: Our solution helps fleet managers to track and identify driving styles and trends, and identify unwanted driving behaviours like harsh cornering, hard braking and speeding. This information can then be used to create a driver scorecard – for all or specific individuals to encourage positive practices. 

The difference in details

All the capabilities in the world are only beneficial if fleet managers find them easy to use and seamless to access. Verizon Connect Integrated Video records continuously and when the system identifies that an event has occurred, camera footage can be requested from just that timeframe—beginning 10 seconds before and continuing 5 seconds after.

That segment is then uploaded to our partner’s cloud storage via a distinct URL, which is reviewed and classified by AI. If it falls under a classification previously deemed notification-worthy, the customer is informed, and they can easily access the information on our mobile app or via Reveal (on the web or on a mobile device). The customer can further refine what they see and how they see it by choosing to filter by more detailed parameters (e.g. per vehicle, per event, or per group of drivers).

Not only is Integrated Video simple to use and comprehensive in what it covers, with it, customers get value-added components that contribute to a seamless experience:

Frictionless onboarding: We empower customers to take control of solution support by arming them with tools and information to help identify problems up front, enabling users to easily resolve many of the issues in minutes on their own, instead of spending hours on the phone with customer support.

A clear view: As an integral part of the Verizon Connect Integrated Video solution, the small and modest camera is easy to mount and provides a 150-degree field of view coupled with professional-grade HD video to afford fleet managers a clear picture of what’s happening along each point of a driver’s journey.

Flexible installation options: We can install integrated video for customers, or for those who prefer to quickly activate the solution themselves, we offer an in-app self-installation option that’s as easy as 1-2-3: 1) Mount camera 2) Physically link it to Reveal 3) Align it.

Ongoing support: Verizon Connect also offers more in-depth troubleshooting should a camera malfunction. If unable to address any issues on their own, customers can take advantage of a dedicated integrated video support line that links directly to support centre staff, who have direct access to camera performance diagnostics. These diagnostics are continuously gathered in near real-time to distinguish if the camera is operating properly and recording correctly.

Quick guides: Customers have access to in-depth product guides as well as troubleshooting quick guides and can get 24/7 proactive support within the mobile app or web application itself. In addition, we take the initiative to suggest tips to streamline the use of alerts and help users take full advantage of the system’s capabilities.

Future-focused additions: Planned additional features include the ability to delegate video alerts to any recipient or group in addition to administrative users of the account.

See for yourself

Through the use of a smart, integrated video solution, fleet managers should have a more accurate picture of what’s really happening out on the road. It’s therefore vital that fleets start to take advantage of this technology to help improve the safety of their drivers and protect the reputation of their company.  

Learn more about how Verizon Connect Integrated Video can help your fleets overcome operational and safety challenges today.

Holly Dempster

Holly is the Marketing Specialist for UK & Ireland, Verizon Connect. With 4 years' experience in the IT Sector and a Journalism degree, her passion lies in the power of content. Holly's focus areas to date include, Digital, Channel and Consultative Marketing.

Tags: Cost control, Customer service, Data & analytics, Dispatching & scheduling, Payroll, Productivity & efficiency, Safety, Team management

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