9 Secrets to Reducing Fleet Expenses
As a fleet owner, your day-to-day costs can quickly add up. What you don’t know is there are further hidden, expensive...
Read moreField service companies face several operational challenges every day. Rising customer expectations along with the growing influence of online reviews, increased technical complexity and competition for customers can put pressure on even the best-run companies, regardless of size.
Powerful field service scheduling tools like Reveal Field from Verizon Connect can help field service organisations rise to these challenges and grow their business while providing customers with the seamless, simplified experience they deserve.
Reveal Field from Verizon Connect is a fully integrated, intelligent and simple scheduling and dispatch solution that enables you to overcome inefficiencies to improve worker productivity while enhancing customer satisfaction. It seamlessly integrates with the Verizon Connect Reveal platform to provide centralised management of all mobile workforce-related functions and resources, including vehicles, job assignments and work orders.
With Reveal Field, companies benefit from:
Reveal Field helps all roles within a field service organisation, while providing added value for their end customers in many ways:
Business owners must monitor all operational details while maintaining a holistic business view. Service business owners strive to provide exceptional customer service while simultaneously driving greater efficiency and growth. Reveal Field helps owners meet these needs while providing better service to customers, optimising resource allocation and enabling greater performance management.
Dispatchers must manage scheduling and dispatch efficiently, taking into consideration multiple time-consuming inputs and touchpoints. Often, dispatchers run up against communication and management challenges. Reveal Field helps them streamline productivity by providing intelligent scheduling, simplified communication capabilities and near real-time job visibility.
Technicians must keep up-to-date with scheduling changes and provide both customers and dispatchers with visibility into each move. Reveal Field helps technicians improve their day-to-day efficiency and streamline communication with both customers and the back office, while helping to eliminate no-shows at the same time.
Customers struggle with the experience of finding and booking reputable vendors, due to outdated and time-consuming technology and processes. Sources of customer frustration include a lack of visibility; they don’t know who their technician is when he or she will arrive. Reveal Field helps improve overall experience by enhancing communication with the company and providing an added layer of security by highlighting this important information.
Reveal Field provides field service organisations with a dispatching solution that is simple to implement and easy to use for both field workers and office employees. Here’s a quick snapshot of the implementation process:
Once you’re up and running, Reveal Field provides immediate, tangible operational benefits.
Streamlined, centralised communication and scheduling:
An enhanced customer experience:
How can I find out more about your field service management software?
There are a number of trends and technologies shaping the success of modern field service operations. Automation, mobility, data-based decision making, and system integration to name a few. If you’d like to find out what Reveal Field from Verizon Connect can do for your organisation, click here today.
Tags: Customer service, Dispatching & scheduling, Productivity & efficiency, Safety, Team management
As a fleet owner, your day-to-day costs can quickly add up. What you don’t know is there are further hidden, expensive...
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