Phill Lahm, Owner

Hot & Cold Shop Turns Up the Heat with Verizon Connect

The Traditional Way Isn’t Always the Best Way

Hot & Cold Shop was established 30 years ago in Goulburn Valley, Victoria, servicing the region with all of their heating, cooling, solar, and lifestyle needs for both domestic and commercial properties. In 2013 Phill Lahm, along with two business partners Adrian Hamer and Paul Marshall, purchased the company.

Much of the work within the Heating, Ventilating and Air Conditioning industry is project based as many people rely on specialists to keep their climates at a comfortable level all year round. In order to manage multiple client requests, the Hot & Cold Shop team must have good time management, accuracy, and excellent customer service. Even with this, they believed there was an easier way to manage the process from customer inquiry through to billing and improve the efficiencies within the business.

We were definitely taking a more traditional approach to job management using paper job cards, manual data entry,” said Phill.

They Found a Way When Lost on the Paper Trail

When Phill and his business partners eventually grew tired of their old systems and having to keep track of a paper trail, a moment of synchronicity occurred.

Paul happened to be online one day and a Work advert popped up. He clicked on the link, completed the required information and within 24 hours we were contacted by one of the sales team. It was all really good timing,” Phill added.

The Modern Way Improved Business Efficiencies and Gave Them Real Time Visibility

The team needed something that was going to be easy to understand, operate, and fit well with their business needs. With the integration of Work, Phill saw it was going to work well for his business. The Hot & Cold Shop would be able to take advantage of the mobile-based platform that would give them real time visibility into their business and help simplify their day-to-day by knowing what their field team is doing.

The simplicity, the drag and drop functions, the scheduling, it’s all very user intuitive and easy to work out,” said Phill.

Hot & Cold Shop helped ensure the future of their business by choosing a system that modernised their job management process and drove efficiencies within their business.

It’s a lot better than what most of us have been doing in terms of manual data entry for job management. My advice would be – Just do it! Everyone should be using Work” said Phill.

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