HomeResourcesBlogFleet Technology Trends Report 2023 for Australia and New Zealand is now live!
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Fleet Technology Trends Report 2023 for Australia and New Zealand is now live!

By Verizon Connect Team December 2, 2022

Insights and key trends of fleet management for Australia and New Zealand in 2023

The 2023 Fleet Tracking Trends Report revealed ‘that customer service was the top area of improvement achieved by fleet management professionals after implementing a fleet tracking solution, followed by EWD/regulatory compliance and routing, among others.’ 

Also, researchers reported that the number of fleets using GPS tracking technology in 2022 is 72% in Australia and 69% in New Zealand showing that it’s a consolidated and growing solution for businesses.

This report is based on a survey conducted by Verizon Connect in collaboration with ABI Research. Over 300 fleet managers, executives and other mobile-business professionals in Australia and New Zealand ranked their preferences and priorities when making the all-important decision of investing in a GPS tracking solution. Let’s dive into some of these telling results.

Embracing the benefits of GPS fleet tracking

We asked fleet management professionals to elaborate on the benefits they’ve been experiencing as a result of implementing a GPS fleet tracking solution. A majority of respondents across industries (83%) consider GPS fleet tracking ‘very or extremely beneficial’ to their business, backed up by the cost savings they are experiencing. 

Customer service emerged as the top area of improvement for GPS fleet tracking users, and it was closely followed by improvements in strategic areas like productivity and maintenance. On average, they also reported a 44% decrease in accident costs and a 28% decrease in labour costs and 49% decrease in fuel consumption.

Fleets who use GPS fleet tracking also saw improvements in routing and other areas. Here are the top 4 goals achieved by industry after implementing GPS tracking:

General Freight (Transportation)

  • Decrease in fuel consumption: 64%
  • Improved productivity (for example, number of jobs, vehicle utilisation): 54%
  • Improved customer service: 54%
  • Improved routing: 54%


  • Decrease in accidents: 57%
  • Improved productivity (for example, number of jobs, vehicle utilisation): 55%
  • Improved customer service: 53%
  • Decrease in fuel consumption: 47%


  • Improved customer service: 63%
  • EWD/ regulatory compliance: 54%
  • Decrease in fuel consumption: 49%
  • Improved routing: 46%


  • Improved productivity (for example, number of jobs, vehicle utilisation): 82%
  • Improved customer service: 64%
  • EWD/regulatory compliance: 55%
  • Improved routing: 55 %

Passenger transportation (Ground transportation)

  • Decrease in fuel consumption: 55%
  • Improved routing: 50%
  • EWD/regulatory compliance: 48%
  • Improved fuel tax credit claims: 43%

How fleet management improves customer service, productivity and maintenance

Given that customer service, productivity and maintenance emerged as top areas of improvement for fleet management users, here are some of the key platform features that make these benefits possible. 

  • Streamline fleet management and get more done with fewer resources. Better fleet visibility helps you take stock of what you have and how it’s being used. A GPS fleet tracking solution can help you uncover hidden costs while revealing potential for greater productivity and efficiency.
  • Activate smarter dispatching to boost customer service. The ability to quickly locate and dispatch the nearest worker with the right skills and vehicle for the job is essential to a positive customer experience. Respond to customer requests with greater visibility of technicians and job status using one login to avoid patching together separate calendars and spreadsheets.
  • Help drivers stay on track. Easily look into your fleet’s daily operations using high-resolution maps with smart clustering and detail on demand. GPS-verified vehicle locations can help confirm delivery or arrival at a job site. Customisable dashboards make it easy to review progress towards KPIs or budgets, as well as important trends by team, department or across the entire fleet.
  • Keep vehicles on a proactive maintenance schedule. Get alerts for diagnostic trouble codes to help improve vehicle health and performance. Set up service reminders for vehicles based on calendar or kilometre intervals to reduce the likelihood of unnecessary downtime.

To learn more about how your peers view and value GPS fleet tracking technology, download the full 2023 Fleet Technology Trends Report for Australia and New Zealand. 

Find out how our platform gives you the visibility you need to get more done.

Verizon Connect Team

The telematics industry is moving at a fast pace. With new developments, use cases and feature sets emerging every day, it can be challenging to make the right decision for your fleet business. Verizon Connect Staff is conceptualized to be a partner for your business and help you make smart choices based on useful content.

Tags: Cost Control, Customer Service, Dispatching & Scheduling, Field Management, Performance & Coaching, Productivity & Efficiency, Routing, Safety, Vehicle & Asset Security

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