Plumbing

Fleet software to support the plumbing industry

Simplify plumbing service scheduling

See your entire fleet on a live map to help with scheduling jobs and dispatching your plumbers. Our field service management software helps you get more work done, promote safety and provide proof of service when you need it.


Dispatching

Get the right person to the job on time

Monitor your mobile workforce and communicate with them quickly with dispatch software.

  • See job status and vehicle locations
  • Send job details to a field technician’s smartphone
  • Automatically send appointment confirmations to customers
Learn about our dispatching features

Scheduling

React quickly to scheduling conflicts

Update jobs and give your plumbers all the information they need when changes happen. Our scheduling software features a simple drag-and-drop interface that makes creating and organizing jobs easy.

Learn about our scheduling features

Proof of service

Improve the customer experience

Let your crew capture job notes, photos and digital signatures right from the field, so you can provide proof of service when you need it. Keep your customers happy and know a job was completed.


 

Response

Reroute field technicians easily

When an emergency call comes in, have the flexibility to get someone to the job site fast. See your whole crew on a live map in near real time, so you can quickly dispatch the closest plumbing contractor to the job.


Safety

Coach better driving behaviors

Our fleet management solution gives you dashcams with alerts and notifications for unsafe driving behaviors, like rapid acceleration, harsh cornering and speeding. Use near real-time video to help your plumbing contractors be safe on the road.

Learn more about dashcams

Work order job management

Streamline operations from one system

Reduce paper plumbing work order forms that can be misplaced or unreadable. Field service software provides an all-in-one platform for your jobs, field technicians and vehicles. Send ETAs to customers and collect reviews when the job is complete.


 

Maintenance

Get notified when a vehicle needs service

Don’t be late to a job due to a broken-down vehicle. Set up preventative maintenance schedules and receive alerts when your vehicles need service.

Case study

See how Bill Howe Plumbing improved safety and vehicle maintenance for their drivers.

It can help my customers, it helps me watch my drivers, cuts down on accidents—that just saves everybody money and time.

Bill Howe
President, Bill Howe Family of Companies
Read the full study

Free eBook

Solving Common Service Business Problems

Learn how plumbing service companies use Verizon Connect software to help improve their daily operations.

Download now

Useful resources

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Frequently asked questions

What is field service management software?

A field service management software solution provides the tools you need to manage your vehicles, drivers and jobs, including smart service scheduling, dispatching, vehicle tracking, reporting, driver safety alerts, fuel monitoring and fleet security. With mobile apps and an intuitive user interface, you can monitor your fleet when you are at the office, at home or in the field with easy-to-use software.

Our fleet GPS tracking technology and our field service management software provide your plumbers with an easy way to track their jobs, find the best route to the job site and communicate with the office. Plumbing business owners can gain better visibility into a crew’s day-to-day operations and monitor vehicles after hours.

What are the benefits of field service management software?

The Verizon Connect platform provides an all-in-one software solution to help support plumbers, managers and dispatchers. GPS vehicle tracking is just the beginning.

We make job management easy for plumbing companies. Our software provides reports, dashboards and data that can help you make cost-saving business decisions. Get near real-time visibility into vehicle locations with a live map, help reduce downtime with preventative maintenance notifications and receive alerts for unsafe or fuel-wasting driving behaviors. Geofences show when your plumbers arrived, how long they stayed and when they left, which can help you find inefficiencies and increase revenue on future jobs.

That’s not all. Verizon Connect can even help you save money and get a great ROI with our software. On average, our customers were able to decrease vehicle idling by 13% and reduce harsh driving events by 15%.1 Businesses like yours were also able to perform 2.5 more stops per vehicle per week on average. 1

Do you have advice for getting my field technicians to adopt the software?

Verizon Connect takes pride in making the transition easy for you and your workers. We ranked the highest for features and UX/UI among commercial telematics providers. 2

Our award-winning system2 gives more autonomy to field workers, so they have less back-and-forth with the home office. They can press a button to set their status and move on with their day. They can use their smartphone to look up customer information, record job details and collect signatures. The user-friendly system helps your plumbing services business by making everyone’s day easier.

How does Verizon Connect help with customer management?

Most customers in today’s digital environment expect fast and personalized service. When you can provide text and email reminders and confirmations, it helps build a positive reputation for your company. Our business intelligence system gives you the data and tools you need to provide accurate ETAs, streamline work orders and reduce paper invoicing.

Many businesses use our software to handle emergency plumbing jobs that require a quick response. The live map helps you find the nearest field technician and check their schedule to see when they’re available for dispatching.

The best field service management software helps you provide your customers with a better experience—one they will want to tell their friends about.

How do I install the software?

You log in to the software through your internet browser, so no installation is required. Managers can access the field service management system from their office laptop or desktop computer, and plumbers use a mobile app on their compatible iPhone, Android smartphone or tablet.

Do Verizon Connect solutions work with third-party software?

Verizon Connect understands how difficult it can be to transition to a new system, so we’ve made it easy to integrate with third-party software or import your customer information. Check out our partner marketplace to see some of our integrations, including QuickBooks, fuels cards and supply chain software. We’re also willing to set up new API connections to fit the needs of your plumbing business.