All hands. One deck.
See all your team members in a single dashboard
Monitor your workers locations and movements in real time with GPS tracking solutions from Verizon Connect. Use our convenient online dashboard to effortlessly filter data and get everyone on the same page-or screen. Better visibility is an important first step toward improving plans, deployments and on-the-fly adjustments of your resources.
Do more. Use less.
Manage jobs more efficiently with data-rich field dispatch software
Verizon Connect streamlines work order management to make sure you send the right person to the right place at the right time-every time. Track the essential details of your service business, from precise job costs to available workers and equipment, to deploy your assets more quickly and effectively. Our synchronized scheduling process positions you to meet more demands with fewer resources.
Reduce miles. Deliver smiles.
Delight customers with faster, more reliable service
Provide a level of customer communication and care your competitors can't match with Verizon Connect solutions for the service industry. Promise tight time windows, share accurate service time estimates and respond to customer requests more quickly with immediate insights derived from real-time data. Find faster routes, schedule more efficient stops and enable your drivers and technicians to communicate easily with your customers to meet demanding service level agreements (SLAs) and keep them happy.
Top-line fixes. Bottom-line results.
Boost profitability by improving productivity
Help increase the amount of work your service business accomplishes each day with decision-driving data from Verizon Connect. Our software analyzes your operation to uncover what's working-and what isn't-so you improve routes, save on labor, utilize assets more effectively and reduce downtime. We help you re-organize routes and add stops to cover the same ground you do today with fewer vehicles. We give you advanced tools to plan for capacity and smooth out demand volatility as well as minimize overtime.
Prove your work. Improve your cash flow.
Get paid sooner and avoid disputes with comprehensive digital job tracking.
Intuitive apps from Verizon Connect ensure that your money moves as smoothly as your workforce. Workers use their own smartphones or tablets to manage work orders, capturing a range of proof of service details. See the exact time spent on each job, count on GPS for accurate locations, include time-stamped photos of completed work, and verify it all with your customer's electronic signature. Sync this data seamlessly with your back-office billing system to streamline turnaround times, improve cash flow and resolve potential customer disputes.
Features
See it all
Track your entire fleet on a single screen, thanks to our flexible hardware options, exclusive OEM partnerships and AEMP compatibility.
Boost ROI
Get total visibility into your vehicle and equipment usage, so you can redeploy, relocate or realize unused and underutilized assets.
Improve maintenance
Plan maintenance more precisely and avoid unnecessary servicing with automated tracking of engine hours and diagnostic data.
Manage teams
Take advantage of group tracking to run crew management reports and supervisors are keeping your sites safe and productive.
Reduce wear
Check advanced diagnostic sensors to detect vehicle misuse, such as excessive engine loads, and extend equipment life.
Increase utilization
Track your assets to see exactly how they're being used and make informed decisions about when to buy, redeploy or sell.
Offer reliable ETAs
Provide your customers precise arrival windows and allow them to monitor your progress with accurate, real-time ETAs.
Proactive maintenance schedules
Track vehicle maintenance and alert your service department or local dealer ahead of time to help improve scheduling and reduce costs.
Manage work orders
Use GPS location to navigate between jobs, prioritize work orders by proximity, or help dispatch and allocate resources efficiently.
Plan for capacity
Monitor your fleet's payload capacities to ensure full vehicle utilization, minimize unnecessary trips and keep within legal limits.
Measure time precisely
Measure the actual time spent at a worksite to improve job costing, productivity benchmarking and planning resource requirements.
Promote safer driving habits
Encourage a culture of safety, from basic HOS compliance to proper vehicle maintenance, with automated alerts and near real-time coaching.
Access historical data
Replay routes to understand the sequence of driving events and assist with internal investigations for damage claims and accidents.
Issue alerts
Choose the bahavior that triggers the alert (speeding, idling, harsh braking, engine on, geofence violation etc.) and who receives it.
Customize forms
Build and personalize digital forms, such as DVIR and work orders, directly from your mobile device, replacing less efficient paper.
Define custom sites
Mark your map with perimeters (also referred to as POIs or landmarks) to identify areas of interest such as depots, customers, jobsites or prohibited locations.
Issue worker IDs
Provide all of your workers unique, secure IDs and make it easy to generate reports for driving hours, time on site, and DVIRs.
Meet customer SLAs
Comply with specific customer requirements including recurring jobs, time windows as well as driver or vehicle attributes.
Track total costs
Factor in all associated costs when calculating routes, including fixed and per-mile, labor, overtime and overnight accommodations.
Use your device
Run our software on most popular smartphones and tablets, minimizing new hardware costs and making things easy on your workers.
Display data simply
Access vast amounts of useful information from a clear enterprise dashboard. Configure your data by industry and operational KPIs.
Grant restricted access
Share a secure, limited view of your fleet activities with outside contractors or other third parties. Ideal for disaster response and recovery work.
Monitor idling
Minimize unnecessary idling among your fleet vehicles to reduce expensive fuel costs and avoid penalties in some states.