Dispatch software for the services industry

Our solutions can bring your whole team together with a clear plan of the jobs that need to be done, in what order, and how to get there.

Our solutions can bring your whole team together with a clear plan of the jobs that need to be done, in what order, and how to get there.

Keep track of your people, vehicles and assets, together

See all your team members in a single dashboard

Monitor your workers locations and movements in real time with GPS tracking solutions from Verizon Connect. Use our convenient online dashboard to effortlessly filter data and get everyone on the same page-or screen. Better visibility is an important first step toward improving plans, deployments and on-the-fly adjustments of your resources.

Ensure that jobs are streamlined, efficient and synchronized

Manage jobs more efficiently with data-rich field dispatch software

Verizon Connect streamlines work order management to make sure you send the right person to the right place at the right time-every time. Track the essential details of your service business, from precise job costs to available workers and equipment, to deploy your assets more quickly and effectively. Our synchronized scheduling process positions you to meet more demands with fewer resources.

Exceed expectations with next-level service

Delight customers with faster, more reliable service

Provide a level of customer communication and care your competitors can't match with Verizon Connect solutions for the service industry. Promise tight time windows, share accurate service time estimates and respond to customer requests more quickly with immediate insights derived from real-time data. Find faster routes, schedule more efficient stops and enable your drivers and technicians to communicate easily with your customers to meet demanding service level agreements (SLAs) and keep them happy.

Reach your full profitability potential

Boost profitability by improving productivity

Help increase the amount of work your service business accomplishes each day with decision-driving data from Verizon Connect. Our software analyzes your operation to uncover what's working-and what isn't-so you improve routes, save on labor, utilize assets more effectively and reduce downtime. We help you re-organize routes and add stops to cover the same ground you do today with fewer vehicles. We give you advanced tools to plan for capacity and smooth out demand volatility as well as minimize overtime.

Reveal cut down a lot of labor time for the technicians in the field, and for us in the office.
Joanne Stahlman, Stahlman-England Irrigation
Logo stahlman inverse

Report jobs accurately for seamless service details

Get paid sooner and avoid disputes with comprehensive digital job tracking.

Intuitive apps from Verizon Connect ensure that your money moves as smoothly as your workforce. Workers use their own smartphones or tablets to manage work orders, capturing a range of proof of service details. See the exact time spent on each job, count on GPS for accurate locations, include time-stamped photos of completed work, and verify it all with your customer's electronic signature. Sync this data seamlessly with your back-office billing system to streamline turnaround times, improve cash flow and resolve potential customer disputes.

Features

See it all

Track your entire fleet on a single screen, thanks to our flexible hardware options, exclusive OEM partnerships and AEMP compatibility.

Boost ROI

Get total visibility into your vehicle and equipment usage, so you can redeploy, relocate or realize unused and underutilized assets.

Improve maintenance

Plan maintenance more precisely and avoid unnecessary servicing with automated tracking of engine hours and diagnostic data.

Manage teams

Take advantage of group tracking to run crew management reports and supervisors are keeping your sites safe and productive.

Reduce wear

Check advanced diagnostic sensors to detect vehicle misuse, such as excessive engine loads, and extend equipment life.

Increase utilization

Track your assets to see exactly how they're being used and make informed decisions about when to buy, redeploy or sell.

Offer reliable ETAs

Provide your customers precise arrival windows and allow them to monitor your progress with accurate, real-time ETAs.

Proactive maintenance schedules

Track vehicle maintenance and alert your service department or local dealer ahead of time to help improve scheduling and reduce costs.

Manage work orders

Use GPS location to navigate between jobs, prioritize work orders by proximity, or help dispatch and allocate resources efficiently.

Plan for capacity

Monitor your fleet's payload capacities to ensure full vehicle utilization, minimize unnecessary trips and keep within legal limits.

Measure time precisely

Measure the actual time spent at a worksite to improve job costing, productivity benchmarking and planning resource requirements.

Promote safer driving habits

Encourage a culture of safety, from basic HOS compliance to proper vehicle maintenance, with automated alerts and near real-time coaching.

Access historical data

Replay routes to understand the sequence of driving events and assist with internal investigations for damage claims and accidents.

Issue alerts

Choose the bahavior that triggers the alert (speeding, idling, harsh braking, engine on, geofence violation etc.) and who receives it.

Customize forms

Build and personalize digital forms, such as DVIR and work orders, directly from your mobile device, replacing less efficient paper.

Define custom sites

Mark your map with perimeters (also referred to as POIs or landmarks) to identify areas of interest such as depots, customers, jobsites or prohibited locations.

Issue worker IDs

Provide all of your workers unique, secure IDs and make it easy to generate reports for driving hours, time on site, and DVIRs.

Meet customer SLAs

Comply with specific customer requirements including recurring jobs, time windows as well as driver or vehicle attributes.

Track total costs

Factor in all associated costs when calculating routes, including fixed and per-mile, labor, overtime and overnight accommodations.

Use your device

Run our software on most popular smartphones and tablets, minimizing new hardware costs and making things easy on your workers.

Display data simply

Access vast amounts of useful information from a clear enterprise dashboard. Configure your data by industry and operational KPIs.

Grant restricted access

Share a secure, limited view of your fleet activities with outside contractors or other third parties. Ideal for disaster response and recovery work.

Monitor idling

Minimize unnecessary idling among your fleet vehicles to reduce expensive fuel costs and avoid penalties in some states.

Fleetmatics, Telogis and Networkfleet have come together. Learn more.