Add photos, notes and signatures


Add and view photos, notes and signatures using the Field Service Dispatch Mobile App.

Take a photo

  1. Select the + icon on the bottom right of the Job details or Job record screen.
  2. Select Take a photo.
  3. Accept the request to enable access to your camera. Once accepted, use your device to take a photo. Retake a photo as many times as needed before choosing to upload.
  4. To upload a photo, select Use photo. This will upload a single photo to the Job record.

Upload existing photos

  1. Select the + icon on the bottom right of the Job details or Job record screen.
  2. Select Add from library.
  3. Accept the request to enable access to your camera library. Once accepted, you will be able to select one or more photos from your device. These will be added as a group to the Job record.

Add a note

  1. Select the + icon on the bottom right of the Job details or Job record screen.
  2. Select Add a note. This will open a new note screen where you can write your note. You can cancel this note by selecting Cancel.
  3. Select Save. This will upload your note to the Job record which will be shared with your office, any other technicians assigned to the job, and any related jobs with the same job ID reference (for example: jobs with multiple visits and recurring jobs).

Add a signature

  1. Select the + icon on the bottom right of the Job details or Job record screen.
  2. Select Add a signature. Ask the customer to sign within the boundary box.
  3. Select Save to upload the signature to the Job record.

How to access photos, notes and signatures

Any items uploaded by you, or a team member, are seen under the Job record section of the Job details screen.

Note: You cannot remove photos, notes or signatures yourself from the app, you will need to contact your office and ask them to do this for you.