Happy customers

Great customer service makes for a successful business. More than ever, you need technology that supports your efforts to look after your customers and help keep them happy. Our software not only helps you deliver better customer service, but do it cost effectively.

Great customer service makes for a successful business. More than ever, you need technology that supports your efforts to look after your customers and help keep them happy. Our software not only helps you deliver better customer service, but do it cost effectively.

Meeting customer requirements

Service Level Agreements (SLAs) are often part of a contract between you, the service provider, and your customer. They can include things such as when and how work is done. Our software can be setup to comply with any job requirements, and organize your people, vehicles and equipment to do it all as efficiently as possible.

  • Time Windows
  • Driver qualifications
  • Vehicle type & capacity
  • Security clearance
  • Frequency

Store notes for individual customers

When it comes to great customer support, one size doesn’t fit all. There are always those little things that some customers want done differently.

You can store notes on a customer’s record, such as where to find the keys for the forklift or to cover the fish bowl when spraying for pests, and have them included on the route information provided to the driver.

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Specific delivery days, times, and drivers

In most industries, timing is everything. For example, if you’re in the food and beverage business your customers most likely have strict requirements on when deliveries should be made.

Individual routes can be customized to specify the frequency, driver and time windows for any deliveries.

Last minute or ad hoc jobs

Customers don’t always plan ahead. Perhaps most of your jobs are on a regular cycle, but you get a call for an urgent pickup out of the blue. How can you accommodate the customer without disrupting the existing schedule? Simply add a new customer job, assign the appropriate driver, and determine their expected time of arrival at the customer’s location.

Existing jobs are automatically reorganized to minimize interference. Send these ad hoc jobs to the driver’s navigation device, re-routing them to the new customer.

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Proactively manage delays

Sometimes your drivers get held up by traffic or a mechanical breakdown. These delays will obviously impact your customers, but you can take the sting out of the hold-ups by proactively managing the delay.

For example, you could re-route another driver to cover for the delayed driver, or simply contact the customer to inform them of the delay and the new ETA.

Faster customer response

See the real-time status and location of each customer's delivery, allowing you to respond quickly to any questions they might have.

Serve more customers in less time

Experience better communication with your fleet giving you the ability to re-route drivers at a moment's notice.

Delivery confirmation

Reports can serve as electronic delivery confirmation notices for both you and your customers. Notices are easily forwarded to give your customers real-time satisfaction.

Fleetmatics, Telogis and Networkfleet have come together. Learn more.