Frequently asked questions

Common questions

• Can I get a free trial?

We offer something better – a free online demonstration. This way you can see exactly how the software works and have a guide who can explain what you’re looking at and how it relates to your business needs.

An online demo gives you a more thorough understanding of what fleet management software is and how businesses like yours use it in their day-to-day business.

Got questions?

• How do I know this software is right for my business?

Ask lots of questions! An online demo is the perfect opportunity to do that. Why not book one today? Our software is designed to be flexible and adapt to the unique needs of businesses of all sizes, from all around the world.

Got questions?

• How will my drivers react to GPS tracking?

In most cases it depends on the reasons why you want to use it, and how you explain it to them. If you want to use it to improve the efficiency, security and safety of your business, and help mobile workers to get more done, with less paperwork and phone calls, then most employees will understand that. They’ll also appreciate you’re making an effort to keep the business profitable and improving their job security. If they think it’s been done because you don’t trust them then they may not be as welcoming.

Got questions?

• Will I need expensive computer hardware?

No. The great thing with Software-as-a-Service (SaaS) is that all you need is a computer that can connect to the internet running a modern browser.

You can even use just your Android or Apple device to access key information about your fleet vehicles and today’s jobs.

Got questions?

• How is your software different from other providers?

There are lots of GPS tracking providers who only sell one thing. It means if you need something else for your fleet – route planning, dispatch, work order management – then you need to go through the whole selection process again and deal with another supplier. And then if you want these different solutions to talk to each other, that’s a whole other conversation.

Verizon Connect is one of the few providers that can provide you with a full end-to-end platform solution that covers your mobile resource management needs now, and into the future.

Got questions?

• Will I be checking reports at my desk all day?

Only if you want to. Our software offers plenty of options for managers on the go including mobile apps and alerts that go directly to your phone. You’ll have quick access to a range of key information about your fleet’s current performance, wherever your day takes you.

Got questions?

• Technology doesn’t really like me. Is it easy to use?

We work hard to make our software nice to look at, user friendly and focused on helping you get stuff done. When you join us we guide you every step of the way with our new user onboarding program and access to lots of training guides if you need them.

We also have local support teams who can assist you, either over the phone or via email.

Yes, it’s powerful software with lots of features but it’s also designed to be quick and easy to use for anyone who just likes to ‘get in and drive.’

Got questions?

• What if my needs change?

We understand that as your business grows our software needs to adapt. Our flexible platform and access to the full range of mobile resource management products makes it easy to add solutions over time.

Simply contact your customer success manager and discuss your new requirements.

Got questions?

• Are there studies proving the benefits of telematics?

There are. A Frost & Sullivan report* suggested that fleets using telematics could expect a number of benefits including:

Reduce miles driven by up to 10%. Increase vehicle utilisation by up to 20%. Save up to 25% on fuel. Reduce engine idle by up to 30%.

*Source: Frost & Sullivan LCV Telematics Market custom research

Got questions?