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Read moreField service companies face evolving operational challenges every day. Rising customer expectations and the growing influence of online reviews, increased technical complexity and competition for customers can put pressure on even the best-run companies, regardless of size.
Powerful field service scheduling tools like Field Service Dispatch (FSD) from Verizon Connect can help field service organisations rise to these challenges and grow their business while providing customers with the seamless, simplified experience they expect.
Field Service Dispatch from Verizon Connect is a fully-integrated, intelligent and simple scheduling and dispatch solution that enables you to overcome inefficiencies to improve worker productivity while enhancing customer satisfaction. It seamlessly integrates with the Verizon Connect Reveal platform to provide centralised management of all mobile workforce-related functions and resources, including vehicles, job assignments and work orders, and service technicians.
With FSD, field service companies benefit from:
Field Service Dispatch from Verizon Connect helps all roles within a field service organisation while providing added value for their end customers in a number of ways.
Business owners must monitor all operational details while maintaining a holistic business view. Service business owners strive to provide exceptional customer service while simultaneously driving greater efficiency and growth. FSD helps owners meet these needs while providing better service to customers, optimising resource allocation and enabling greater performance management.
Dispatchers must manage scheduling and dispatch efficiently, taking into consideration multiple time-consuming inputs and touchpoints. Often, dispatchers run up against communication and management challenges. FSD helps them streamline productivity by providing intelligent scheduling, simplified communication capabilities and real-time job visibility.
Find the right solution for your business with our free Fleet Management Buyer’s Guide.
Technicians must keep up-to-date with scheduling changes and provide both customers and dispatchers with visibility into each move. FSD helps technicians improve their day-to-day efficiency and streamline communication with both customers and the back office, while at the same time helping to eliminate no-shows.
End customers struggle with the experience of finding and booking reputable vendors, due to outdated and time-consuming technology and processes. Sources of customer frustration include a lack of visibility; they don’t know who their technician is are when he or she will arrive. FSD helps improve overall experience by enhancing communication with the company and providing an added layer of security by providing this important information.
Field Service Dispatch from Verizon Connect provides field service organisations like yours with a dispatching solution that is simple to implement and easy to use for both field workers and office employees. Here’s a quick snapshot of the implementation process:
Once you’re up and running, FSD provides immediate, tangible operational benefits.
Streamlined, centralized communication and scheduling:
An enhanced customer experience:
There are a number of trends and technologies shaping the success of modern field service operations, automation, mobility, data-based decision making, and system integration. We’ll explore these in detail in an upcoming blog post. In the meantime, you can learn more about what Field Service Dispatch from Verizon Connect can do for your organisation here.
Tags: Customer Service, Dispatching & Scheduling, Team Management, Field Management, Productivity & Efficiency, Billing & Invoicing
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